Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Priya Adeyemi

Owner · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

15 Oct 2025

Deep CRM without the price

If you already use Zoho the other apps just connect, and the AI assistant and analytics arrive cheaper than rivals reserve them. The breadth takes real thought to configure well, but we live with it.

Pros

If you already use Zoho the other apps just connect.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years34 found this helpful

Sarah Okonkwo

Sole trader · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

8 Oct 2025

Powerful, takes setup

The functionality per pound genuinely undercuts the big names. The customisation let us shape it to our exact process.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months39 found this helpful

Christopher Pemberton

Head of finance · 501-1000 employees · Logistics and transport

United Kingdom

5.0

23 Sep 2025

Undercuts the big names

The free edition covered our first few users at no cost, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months28 found this helpful

Zoe Halliwell

Director · 1-10 employees · Veterinary

United Kingdom

3.0

20 Sep 2025

Undercuts the big names

Mixed. The functionality per pound genuinely undercuts the big names, but support on the lower tiers is lighter.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months12 found this helpful

Zoe Adeyemi

Founder · 1-10 employees · Charity and non-profit

United Kingdom

3.0

17 Sep 2025

Powerful, takes setup

The customisation let us shape it to our exact process. That said, support on the lower tiers is lighter and fewer UK partners know it than Salesforce or HubSpot.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for 2+ years24 found this helpful

Christopher Iqbal

Company secretary · 201-500 employees · Wholesale

United Kingdom

4.0

17 Sep 2025

Incredible value for the features

If you already use Zoho the other apps just connect. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months22 found this helpful

Daniel Hargreaves

HR manager · 201-500 employees · Charity and non-profit

United Kingdom

5.0

15 Sep 2025

Great if you are in the Zoho world

If you already use Zoho the other apps just connect. The customisation let us shape it to our exact process.

Pros

If you already use Zoho the other apps just connect.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years9 found this helpful

Martin Dunmore

Sole trader · 1-10 employees · Construction

United Kingdom

5.0

14 Sep 2025

Incredible value for the features

The AI assistant and analytics arrive cheaper than rivals reserve them, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years3 found this helpful

Mohammed Corrigan

HR manager · 201-500 employees · Legal services

LinkedIn verifiedUnited Kingdom

4.0

9 Sep 2025

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months13 found this helpful

Craig Iqbal

Practice manager · 1-10 employees · Retail

United Kingdom

2.0

7 Sep 2025

Powerful, takes setup

The breadth takes real thought to configure well, and the upgrade path nudges you toward the full Zoho One bundle. The functionality per pound genuinely undercuts the big names, which is about the only positive.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years30 found this helpful