Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Helen Ainsley

Head of finance · 501-1000 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

30 Aug 2025

Incredible value for the features

The free edition covered our first few users at no cost, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months16 found this helpful

Craig Patel

Founder · 1-10 employees · Healthcare

LinkedIn verifiedUnited Kingdom

3.0

29 Aug 2025

Undercuts the big names

Mixed. If you already use Zoho the other apps just connect, but the breadth takes real thought to configure well.

Pros

If you already use Zoho the other apps just connect.

Cons

The breadth takes real thought to configure well.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months25 found this helpful

Mohammed Sandhu

Finance manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

2.0

26 Aug 2025

Great if you are in the Zoho world

Support on the lower tiers is lighter, and the upgrade path nudges you toward the full Zoho One bundle. The functionality per pound genuinely undercuts the big names, which is about the only positive.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years13 found this helpful

Simon Patel

Director · 1-10 employees · Property and lettings

United Kingdom

5.0

25 Aug 2025

Great if you are in the Zoho world

If you already use Zoho the other apps just connect, and the customisation let us shape it to our exact process. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months34 found this helpful

Robert Osei

HR director · 1000+ employees · Logistics and transport

United Kingdom

3.0

25 Aug 2025

Undercuts the big names

Mixed. The customisation let us shape it to our exact process, but support on the lower tiers is lighter.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use: 4.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years31 found this helpful

Laura Vaughan

HR manager · 51-200 employees · Property and lettings

United Kingdom

5.0

12 Aug 2025

Deep CRM without the price

The free edition covered our first few users at no cost, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months34 found this helpful

Fiona Begum

Director · 11-50 employees · Hospitality

United Kingdom

5.0

10 Aug 2025

Deep CRM without the price

The functionality per pound genuinely undercuts the big names. The free edition covered our first few users at no cost.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years8 found this helpful

James Colquhoun

Office manager · 1-10 employees · Hospitality

United Kingdom

5.0

1 Aug 2025

Deep CRM without the price

The customisation let us shape it to our exact process, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years21 found this helpful

Stephen Patel

Bookkeeper · 1-10 employees · Engineering

United Kingdom

4.0

29 Jul 2025

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months29 found this helpful

Thomas Kaur

Owner · 11-50 employees · Education

United Kingdom

5.0

18 Jul 2025

Deep CRM without the price

The customisation let us shape it to our exact process. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years24 found this helpful