Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Megan Cavendish

Practice manager · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom

3.0

13 Jul 2025

Deep CRM without the price

The functionality per pound genuinely undercuts the big names. That said, fewer UK partners know it than Salesforce or HubSpot and the breadth takes real thought to configure well.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months27 found this helpful

Rachel Fairbanks

Operations manager · 201-500 employees · Professional services

United Kingdom

3.0

12 Jul 2025

Deep CRM without the price

Mixed. If you already use Zoho the other apps just connect, but the breadth takes real thought to configure well.

Pros

If you already use Zoho the other apps just connect.

Cons

The breadth takes real thought to configure well.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years

Ruth Okonkwo

Office manager · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

8 Jul 2025

Incredible value for the features

The free edition covered our first few users at no cost. The customisation let us shape it to our exact process.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years26 found this helpful

Ruth Sandhu

Sole trader · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

1.0

7 Jul 2025

Great if you are in the Zoho world

The upgrade path nudges you toward the full Zoho One bundle. The breadth takes real thought to configure well. Looking at alternatives.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 1.0

Used for 1-2 years18 found this helpful

Mohammed Osei

HR manager · 201-500 employees · IT services

United Kingdom

4.0

2 Jul 2025

Great if you are in the Zoho world

If you already use Zoho the other apps just connect. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

If you already use Zoho the other apps just connect.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years31 found this helpful

Katie Iqbal

Practice manager · 11-50 employees · Engineering

United Kingdom

2.0

1 Jul 2025

Powerful, takes setup

The upgrade path nudges you toward the full Zoho One bundle, and support on the lower tiers is lighter. The AI assistant and analytics arrive cheaper than rivals reserve them, which is about the only positive.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 1.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months

Nicola Thornley

Office manager · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

5.0

23 Jun 2025

Incredible value for the features

The free edition covered our first few users at no cost. The functionality per pound genuinely undercuts the big names.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years28 found this helpful

Mark Middleton

Director · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom

4.0

19 Jun 2025

Powerful, takes setup

If you already use Zoho the other apps just connect, and the free edition covered our first few users at no cost. Support on the lower tiers is lighter, but we live with it.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years38 found this helpful

Emma Nasir

Operations manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

16 Jun 2025

Undercuts the big names

The functionality per pound genuinely undercuts the big names. The customisation let us shape it to our exact process.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months35 found this helpful

Katie Pemberton

Company secretary · 51-200 employees · Construction

LinkedIn verifiedUnited Kingdom

3.0

15 Jun 2025

Great if you are in the Zoho world

Mixed. The free edition covered our first few users at no cost, but the breadth takes real thought to configure well.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 3.0
Value for money: 4.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years13 found this helpful