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Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

Ratings by dimension

  • Ease of use4.0
  • Value4.1
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars108
  • 4 stars77
  • 3 stars37
  • 2 stars19
  • 1 star7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Sarah Dunmore

Owner · 11-50 employees · Healthcare

United Kingdom
1.0

10 Jun 2025

Customises to your process

Fewer UK partners know it than Salesforce or HubSpot. The upgrade path nudges you toward the full Zoho One bundle. Looking at alternatives.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
1.0
Used for 1-2 years12 found this helpful

Sarah Rhodes

Sole trader · 11-50 employees · Professional services

United Kingdom
4.0

9 Jun 2025

Undercuts the big names

The functionality per pound genuinely undercuts the big names, and the free edition covered our first few users at no cost. The breadth takes real thought to configure well, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months9 found this helpful

Eleanor Ellery

Management accountant · 51-200 employees · IT services

United Kingdom
5.0

30 May 2025

Undercuts the big names

The functionality per pound genuinely undercuts the big names, and the free edition covered our first few users at no cost. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years14 found this helpful

Rachel Quinn

Sole trader · 1-10 employees · Logistics and transport

United Kingdom
5.0

28 May 2025

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years13 found this helpful

Kevin Baptiste

Office manager · 11-50 employees · Construction

United Kingdom
4.0

25 May 2025

Deep CRM without the price

If you already use Zoho the other apps just connect. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years20 found this helpful

Rachel Halliwell

Financial controller · 51-200 employees · Legal services

LinkedIn verifiedUnited Kingdom
5.0

22 May 2025

Incredible value for the features

The functionality per pound genuinely undercuts the big names. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years25 found this helpful

Peter Colquhoun

Operations manager · 51-200 employees · Retail

United Kingdom
5.0

21 May 2025

Deep CRM without the price

If you already use Zoho the other apps just connect, and the free edition covered our first few users at no cost. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years37 found this helpful

Adam Mackenzie

Practice manager · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom
5.0

18 May 2025

Undercuts the big names

The customisation let us shape it to our exact process, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months2 found this helpful

Daniel Colquhoun

Management accountant · 51-200 employees · Construction

United Kingdom
5.0

15 May 2025

Customises to your process

The free edition covered our first few users at no cost. If you already use Zoho the other apps just connect.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months19 found this helpful

Helen Bhatti

Office manager · 11-50 employees · Accounting

United Kingdom
5.0

13 May 2025

Undercuts the big names

The free edition covered our first few users at no cost, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months25 found this helpful