Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Martin Begum

Founder · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

4.0

10 May 2025

Incredible value for the features

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that support on the lower tiers is lighter.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years37 found this helpful

Sophie Marsden

Finance director · 501-1000 employees · Wholesale

United Kingdom

4.0

5 May 2025

Undercuts the big names

The functionality per pound genuinely undercuts the big names. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years13 found this helpful

Katie Quinn

Company secretary · 51-200 employees · Food and beverage

United Kingdom

3.0

28 Apr 2025

Undercuts the big names

Mixed. The functionality per pound genuinely undercuts the big names, but fewer UK partners know it than Salesforce or HubSpot.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years9 found this helpful

Ian Marsden

HR manager · 51-200 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

4.0

20 Apr 2025

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 3.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years

Katie Whitfield

Company secretary · 51-200 employees · Engineering

United Kingdom

5.0

19 Apr 2025

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years37 found this helpful

Freya Quinn

Finance business partner · 1000+ employees · Engineering

United Kingdom

5.0

14 Apr 2025

Powerful, takes setup

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years7 found this helpful

Helen Okonkwo

Bookkeeper · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

2 Apr 2025

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years35 found this helpful

Alan Bramley

Finance manager · 51-200 employees · Healthcare

United Kingdom

4.0

31 Mar 2025

Deep CRM without the price

The customisation let us shape it to our exact process, and if you already use Zoho the other apps just connect. Fewer UK partners know it than Salesforce or HubSpot, but we live with it.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years

Olivia Holloway

Practice manager · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom

4.0

29 Mar 2025

Incredible value for the features

The functionality per pound genuinely undercuts the big names, and if you already use Zoho the other apps just connect. The breadth takes real thought to configure well, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months1 found this helpful

Robert Kowalski

Payroll manager · 51-200 employees · Veterinary

United Kingdom

4.0

26 Mar 2025

Great if you are in the Zoho world

The customisation let us shape it to our exact process, and the free edition covered our first few users at no cost. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months17 found this helpful