Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Alan Patel

Operations manager · 201-500 employees · Healthcare

LinkedIn verifiedUnited Kingdom

3.0

24 Mar 2025

Undercuts the big names

Mixed. The AI assistant and analytics arrive cheaper than rivals reserve them, but the upgrade path nudges you toward the full Zoho One bundle.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months3 found this helpful

Charlotte Radcliffe

Director · 1-10 employees · Charity and non-profit

United Kingdom

2.0

19 Mar 2025

Incredible value for the features

The breadth takes real thought to configure well, and the upgrade path nudges you toward the full Zoho One bundle. The customisation let us shape it to our exact process, which is about the only positive.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 3.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months39 found this helpful

Paul Kowalski

Sole trader · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

16 Mar 2025

Deep CRM without the price

The customisation let us shape it to our exact process. The free edition covered our first few users at no cost.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years9 found this helpful

Mark Baptiste

Bookkeeper · 1-10 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

4 Mar 2025

Undercuts the big names

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. Fewer UK partners know it than Salesforce or HubSpot, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 5.0

Used for Less than 6 months16 found this helpful

Freya Nasir

Sole trader · 11-50 employees · Healthcare

United Kingdom

2.0

2 Mar 2025

Undercuts the big names

Fewer UK partners know it than Salesforce or HubSpot, and the upgrade path nudges you toward the full Zoho One bundle. The functionality per pound genuinely undercuts the big names, which is about the only positive.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years39 found this helpful

Zoe Corrigan

Office manager · 1-10 employees · Recruitment

United Kingdom

4.0

26 Feb 2025

Deep CRM without the price

The customisation let us shape it to our exact process. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years23 found this helpful

Priya Devlin

Financial controller · 51-200 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

25 Feb 2025

Undercuts the big names

The free edition covered our first few users at no cost. If you already use Zoho the other apps just connect.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months11 found this helpful

Martin Hargreaves

Sole trader · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom

4.0

24 Feb 2025

Deep CRM without the price

The customisation let us shape it to our exact process, and the AI assistant and analytics arrive cheaper than rivals reserve them. The breadth takes real thought to configure well, but we live with it.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years27 found this helpful

Ruth Stroud

Practice manager · 1-10 employees · Food and beverage

United Kingdom

4.0

22 Feb 2025

Incredible value for the features

The free edition covered our first few users at no cost, and if you already use Zoho the other apps just connect. Support on the lower tiers is lighter, but we live with it.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months8 found this helpful

Charlotte Colquhoun

Systems accountant · 501-1000 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

2.0

19 Feb 2025

Deep CRM without the price

Fewer UK partners know it than Salesforce or HubSpot, and support on the lower tiers is lighter. The free edition covered our first few users at no cost, which is about the only positive.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 6-12 months26 found this helpful