Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Christopher Iqbal

Operations manager · 201-500 employees · Manufacturing

United Kingdom

5.0

31 Dec 2025

Undercuts the big names

The free edition covered our first few users at no cost, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months22 found this helpful

Alan Adeyemi

Owner · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

5.0

28 Dec 2025

Undercuts the big names

The AI assistant and analytics arrive cheaper than rivals reserve them, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years22 found this helpful

Olivia Vaughan

Owner · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

5.0

23 Dec 2025

Great if you are in the Zoho world

The free edition covered our first few users at no cost, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months30 found this helpful

Andrew Hargreaves

HR manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom

2.0

22 Dec 2025

Incredible value for the features

Fewer UK partners know it than Salesforce or HubSpot, and the breadth takes real thought to configure well. The customisation let us shape it to our exact process, which is about the only positive.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 2.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 2+ years20 found this helpful

Alan Corrigan

Systems accountant · 1000+ employees · Hospitality

United Kingdom

4.0

16 Dec 2025

Deep CRM without the price

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. The breadth takes real thought to configure well, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months12 found this helpful

Freya Patel

Founder · 1-10 employees · Accounting

United Kingdom

5.0

10 Dec 2025

Incredible value for the features

The functionality per pound genuinely undercuts the big names, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months34 found this helpful

Eleanor Trelawny

Operations manager · 201-500 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

10 Dec 2025

Incredible value for the features

The functionality per pound genuinely undercuts the big names. The customisation let us shape it to our exact process.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months10 found this helpful

Michael Sinclair

Bookkeeper · 1-10 employees · Manufacturing

United Kingdom

5.0

7 Dec 2025

Great if you are in the Zoho world

The AI assistant and analytics arrive cheaper than rivals reserve them, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years30 found this helpful

Olivia Sandhu

Bookkeeper · 1-10 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

3 Dec 2025

Great if you are in the Zoho world

The AI assistant and analytics arrive cheaper than rivals reserve them, and the free edition covered our first few users at no cost. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months7 found this helpful

Laura Wexford

Financial controller · 51-200 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

4.0

25 Nov 2025

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names. Only real gripe is that support on the lower tiers is lighter.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years19 found this helpful