Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Adam Dunmore

Practice manager · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

4.0

30 Jan 2026

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. Support on the lower tiers is lighter, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months6 found this helpful

Jodie Devlin

Office manager · 11-50 employees · Food and beverage

United Kingdom

4.0

25 Jan 2026

Deep CRM without the price

The customisation let us shape it to our exact process, and if you already use Zoho the other apps just connect. The breadth takes real thought to configure well, but we live with it.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months21 found this helpful

Christopher Halliwell

Bookkeeper · 1-10 employees · Education

United Kingdom

5.0

24 Jan 2026

Incredible value for the features

If you already use Zoho the other apps just connect, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years14 found this helpful

Robert Kowalski

Finance manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

20 Jan 2026

Powerful, takes setup

If you already use Zoho the other apps just connect. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years33 found this helpful

Sophie Kaur

Founder · 1-10 employees · Wholesale

United Kingdom

1.0

19 Jan 2026

Powerful, takes setup

The upgrade path nudges you toward the full Zoho One bundle. Support on the lower tiers is lighter. Looking at alternatives.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 1.0
Value for money: 2.0
Customer service: 1.0
Functionality: 1.0

Used for 2+ years4 found this helpful

Andrew Nasir

Owner · 1-10 employees · Professional services

United Kingdom

4.0

19 Jan 2026

Great if you are in the Zoho world

The customisation let us shape it to our exact process. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 5.0

Used for 1-2 years20 found this helpful

Alan Quinn

Systems accountant · 501-1000 employees · Recruitment

United Kingdom

4.0

19 Jan 2026

Undercuts the big names

The AI assistant and analytics arrive cheaper than rivals reserve them, and the customisation let us shape it to our exact process. The breadth takes real thought to configure well, but we live with it.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years24 found this helpful

Katie Stroud

Finance business partner · 1000+ employees · Logistics and transport

United Kingdom

5.0

6 Jan 2026

Customises to your process

The customisation let us shape it to our exact process. The functionality per pound genuinely undercuts the big names.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years1 found this helpful

Katie Pemberton

Financial controller · 51-200 employees · Construction

LinkedIn verifiedUnited Kingdom

5.0

6 Jan 2026

Powerful, takes setup

The free edition covered our first few users at no cost. The customisation let us shape it to our exact process.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months20 found this helpful

Alan Dunmore

Sole trader · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

3 Jan 2026

Incredible value for the features

If you already use Zoho the other apps just connect, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months7 found this helpful