Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Priya Dunmore

Owner · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

3 Mar 2026

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months1 found this helpful

Neil Kowalski

HR manager · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

28 Feb 2026

Great if you are in the Zoho world

The AI assistant and analytics arrive cheaper than rivals reserve them. The functionality per pound genuinely undercuts the big names.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months24 found this helpful

Aisha Okonkwo

Management accountant · 201-500 employees · Property and lettings

United Kingdom

5.0

28 Feb 2026

Deep CRM without the price

The free edition covered our first few users at no cost. The functionality per pound genuinely undercuts the big names.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years31 found this helpful

Bethany Kowalski

Director · 1-10 employees · IT services

United Kingdom

3.0

24 Feb 2026

Great if you are in the Zoho world

The customisation let us shape it to our exact process. That said, the breadth takes real thought to configure well and support on the lower tiers is lighter.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 3.0
Value for money: 2.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years19 found this helpful

Neil Holloway

Management accountant · 201-500 employees · Fitness and leisure

United Kingdom

3.0

22 Feb 2026

Customises to your process

Mixed. The customisation let us shape it to our exact process, but the breadth takes real thought to configure well.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 3.0
Value for money: 4.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years14 found this helpful

Jodie Fairbanks

HR manager · 51-200 employees · Engineering

United Kingdom

5.0

19 Feb 2026

Great if you are in the Zoho world

The free edition covered our first few users at no cost. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years13 found this helpful

James Holloway

Owner · 1-10 employees · Fitness and leisure

United Kingdom

5.0

10 Feb 2026

Powerful, takes setup

If you already use Zoho the other apps just connect, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years22 found this helpful

Rachel Pemberton

Director · 1-10 employees · Professional services

United Kingdom

5.0

9 Feb 2026

Customises to your process

The free edition covered our first few users at no cost. If you already use Zoho the other apps just connect.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months6 found this helpful

Olivia Osei

Owner · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

9 Feb 2026

Powerful, takes setup

The AI assistant and analytics arrive cheaper than rivals reserve them. If you already use Zoho the other apps just connect.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years38 found this helpful

Paul Pemberton

Practice manager · 1-10 employees · Veterinary

United Kingdom

4.0

6 Feb 2026

Undercuts the big names

The functionality per pound genuinely undercuts the big names, and the AI assistant and analytics arrive cheaper than rivals reserve them. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years16 found this helpful