Skip to content
Zoho CRM logo

Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

Ratings by dimension

  • Ease of use4.0
  • Value4.1
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars108
  • 4 stars77
  • 3 stars37
  • 2 stars19
  • 1 star7

Filter reviews

Verified reviews for Zoho CRM

248 reviews matching your filters

Paul Ellery

Owner · 11-50 employees · Fitness and leisure

United Kingdom
5.0

14 Apr 2026

Powerful, takes setup

The free edition covered our first few users at no cost. The customisation let us shape it to our exact process.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months15 found this helpful

Gareth Rhodes

Management accountant · 51-200 employees · IT services

United Kingdom
5.0

27 Mar 2026

Incredible value for the features

The free edition covered our first few users at no cost. The functionality per pound genuinely undercuts the big names.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months39 found this helpful

Amy Marsden

Founder · 1-10 employees · Wholesale

United Kingdom
5.0

23 Mar 2026

Undercuts the big names

If you already use Zoho the other apps just connect. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

If you already use Zoho the other apps just connect.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years38 found this helpful

Mark Kowalski

Bookkeeper · 1-10 employees · Healthcare

United Kingdom
5.0

22 Mar 2026

Incredible value for the features

The AI assistant and analytics arrive cheaper than rivals reserve them. The functionality per pound genuinely undercuts the big names.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Support on the lower tiers is lighter.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months18 found this helpful

Adam Rhodes

Director · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
2.0

19 Mar 2026

Great if you are in the Zoho world

The breadth takes real thought to configure well, and the upgrade path nudges you toward the full Zoho One bundle. The free edition covered our first few users at no cost, which is about the only positive.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 6-12 months18 found this helpful

Daniel Whitfield

Practice manager · 11-50 employees · Construction

United Kingdom
5.0

13 Mar 2026

Customises to your process

The customisation let us shape it to our exact process. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years33 found this helpful

Eleanor Ainsley

Bookkeeper · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
3.0

11 Mar 2026

Powerful, takes setup

If you already use Zoho the other apps just connect. That said, support on the lower tiers is lighter and the breadth takes real thought to configure well.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
2.0
Used for 6-12 months16 found this helpful

Mohammed Wexford

Financial controller · 51-200 employees · Property and lettings

United Kingdom
3.0

8 Mar 2026

Powerful, takes setup

The customisation let us shape it to our exact process. That said, the upgrade path nudges you toward the full Zoho One bundle and fewer UK partners know it than Salesforce or HubSpot.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
2.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months10 found this helpful

Bethany Vaughan

Bookkeeper · 11-50 employees · Wholesale

United Kingdom
5.0

8 Mar 2026

Incredible value for the features

If you already use Zoho the other apps just connect, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

The breadth takes real thought to configure well.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years9 found this helpful

Megan Ainsley

Director · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom
5.0

6 Mar 2026

Powerful, takes setup

The free edition covered our first few users at no cost. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years6 found this helpful