The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.
Pros
The AI assistant and analytics arrive cheaper than rivals reserve them.
Cons
The upgrade path nudges you toward the full Zoho One bundle.
Ease of use
3.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months20 found this helpful
T
Thomas Osei
HR manager · 51-200 employees · Construction
United Kingdom
4.0
25 May 2026
Customises to your process
If you already use Zoho the other apps just connect, and the functionality per pound genuinely undercuts the big names. Support on the lower tiers is lighter, but we live with it.
Pros
If you already use Zoho the other apps just connect.
The customisation let us shape it to our exact process. Only real gripe is that support on the lower tiers is lighter.
Pros
The customisation let us shape it to our exact process.
Cons
Support on the lower tiers is lighter.
Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years18 found this helpful
H
Helen Sinclair
Head of finance · 501-1000 employees · Legal services
United Kingdom
4.0
2 May 2026
Deep CRM without the price
The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that support on the lower tiers is lighter.
Pros
The AI assistant and analytics arrive cheaper than rivals reserve them.
Cons
Support on the lower tiers is lighter.
Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months16 found this helpful
R
Rachel Pemberton
Finance manager · 51-200 employees · Veterinary
LinkedIn verifiedUnited Kingdom
4.0
1 May 2026
Customises to your process
The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.
Pros
The AI assistant and analytics arrive cheaper than rivals reserve them.
Cons
The upgrade path nudges you toward the full Zoho One bundle.
Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years37 found this helpful
P
Peter Nasir
Bookkeeper · 1-10 employees · Healthcare
United Kingdom
5.0
28 Apr 2026
Powerful, takes setup
The AI assistant and analytics arrive cheaper than rivals reserve them, and the customisation let us shape it to our exact process. No complaints so far.
Pros
The AI assistant and analytics arrive cheaper than rivals reserve them.
Cons
The upgrade path nudges you toward the full Zoho One bundle.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months5 found this helpful
S
Sarah Middleton
Financial controller · 51-200 employees · Marketing and advertising
LinkedIn verifiedUnited Kingdom
5.0
24 Apr 2026
Deep CRM without the price
If you already use Zoho the other apps just connect, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.
Pros
If you already use Zoho the other apps just connect.
Cons
Support on the lower tiers is lighter.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months
F
Freya Hargreaves
Founder · 11-50 employees · Logistics and transport
United Kingdom
5.0
24 Apr 2026
Deep CRM without the price
The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. No complaints so far.
Pros
The functionality per pound genuinely undercuts the big names.
Cons
The breadth takes real thought to configure well.
Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months18 found this helpful
T
Thomas Vaughan
Owner · 1-10 employees · Legal services
United Kingdom
3.0
23 Apr 2026
Deep CRM without the price
The free edition covered our first few users at no cost. That said, the upgrade path nudges you toward the full Zoho One bundle and support on the lower tiers is lighter.
Pros
The free edition covered our first few users at no cost.
Cons
The upgrade path nudges you toward the full Zoho One bundle.
Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months2 found this helpful
A
Amy Mackenzie
Founder · 1-10 employees · Food and beverage
United Kingdom
4.0
16 Apr 2026
Deep CRM without the price
The functionality per pound genuinely undercuts the big names, and if you already use Zoho the other apps just connect. The breadth takes real thought to configure well, but we live with it.
Pros
The functionality per pound genuinely undercuts the big names.
