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Zoho CRM

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A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value4.1
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars108
  • 4 stars77
  • 3 stars37
  • 2 stars19
  • 1 star7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Olivia Nasir

Practice manager · 11-50 employees · Legal services

LinkedIn verifiedUnited Kingdom
4.0

29 May 2024

Undercuts the big names

The functionality per pound genuinely undercuts the big names, and the AI assistant and analytics arrive cheaper than rivals reserve them. Support on the lower tiers is lighter, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 2+ years5 found this helpful

Fiona Marsden

Sole trader · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
5.0

26 May 2024

Great if you are in the Zoho world

The free edition covered our first few users at no cost. If you already use Zoho the other apps just connect.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months1 found this helpful

David Nasir

HR manager · 51-200 employees · Construction

United Kingdom
4.0

24 May 2024

Powerful, takes setup

If you already use Zoho the other apps just connect. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

If you already use Zoho the other apps just connect.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years11 found this helpful

Katie Hargreaves

Financial controller · 51-200 employees · Education

United Kingdom
4.0

23 May 2024

Incredible value for the features

The customisation let us shape it to our exact process, and the functionality per pound genuinely undercuts the big names. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years11 found this helpful

Helen Baptiste

Director · 1-10 employees · Legal services

United Kingdom
5.0

23 May 2024

Incredible value for the features

The AI assistant and analytics arrive cheaper than rivals reserve them. If you already use Zoho the other apps just connect.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Support on the lower tiers is lighter.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months

Louise Hargreaves

Office manager · 1-10 employees · Food and beverage

United Kingdom
5.0

19 May 2024

Deep CRM without the price

If you already use Zoho the other apps just connect, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years13 found this helpful

Daniel Okonkwo

Office manager · 11-50 employees · Engineering

United Kingdom
4.0

19 May 2024

Customises to your process

If you already use Zoho the other apps just connect. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months1 found this helpful

Louise Fairbanks

Office manager · 1-10 employees · IT services

United Kingdom
5.0

14 May 2024

Incredible value for the features

The free edition covered our first few users at no cost. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months26 found this helpful

Freya Lockhart

Management accountant · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom
3.0

13 May 2024

Incredible value for the features

If you already use Zoho the other apps just connect. That said, the breadth takes real thought to configure well and the upgrade path nudges you toward the full Zoho One bundle.

Pros

If you already use Zoho the other apps just connect.

Cons

The breadth takes real thought to configure well.

Ease of use
3.0
Value for money
3.0
Customer service
2.0
Functionality
4.0
Used for 1-2 years22 found this helpful

Owen Quinn

Sole trader · 1-10 employees · Healthcare

LinkedIn verifiedUnited Kingdom
5.0

23 Apr 2024

Incredible value for the features

The customisation let us shape it to our exact process, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years33 found this helpful