Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Thomas Okonkwo

Operations manager · 51-200 employees · Education

United Kingdom

5.0

18 Jun 2024

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months1 found this helpful

Fiona Bhatti

Head of payroll · 501-1000 employees · Retail

United Kingdom

4.0

18 Jun 2024

Powerful, takes setup

The customisation let us shape it to our exact process, and the functionality per pound genuinely undercuts the big names. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months27 found this helpful

Craig Colquhoun

Company secretary · 51-200 employees · IT services

United Kingdom

4.0

15 Jun 2024

Customises to your process

The functionality per pound genuinely undercuts the big names. Only real gripe is that support on the lower tiers is lighter.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months24 found this helpful

Ruth Kaur

Owner · 11-50 employees · Healthcare

United Kingdom

4.0

15 Jun 2024

Customises to your process

The functionality per pound genuinely undercuts the big names. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months31 found this helpful

Laura Wexford

HR director · 501-1000 employees · Retail

United Kingdom

5.0

10 Jun 2024

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years12 found this helpful

Daniel Whitfield

Director · 11-50 employees · Veterinary

United Kingdom

3.0

6 Jun 2024

Incredible value for the features

Mixed. The free edition covered our first few users at no cost, but support on the lower tiers is lighter.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years35 found this helpful

Amy Fairbanks

Office manager · 11-50 employees · Education

United Kingdom

2.0

5 Jun 2024

Incredible value for the features

The upgrade path nudges you toward the full Zoho One bundle, and support on the lower tiers is lighter. The AI assistant and analytics arrive cheaper than rivals reserve them, which is about the only positive.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 2.0
Value for money: 2.0
Customer service: 1.0
Functionality: 3.0

Used for 6-12 months10 found this helpful

Neil Halliwell

Office manager · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

31 May 2024

Deep CRM without the price

The free edition covered our first few users at no cost. Only real gripe is that support on the lower tiers is lighter.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months17 found this helpful

Neil Baptiste

Finance manager · 201-500 employees · Logistics and transport

United Kingdom

3.0

31 May 2024

Customises to your process

Mixed. The AI assistant and analytics arrive cheaper than rivals reserve them, but fewer UK partners know it than Salesforce or HubSpot.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years9 found this helpful

Mark Nasir

Sole trader · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

29 May 2024

Deep CRM without the price

The free edition covered our first few users at no cost, and the functionality per pound genuinely undercuts the big names. Support on the lower tiers is lighter, but we live with it.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months28 found this helpful