Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Paul Nowak

Founder · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

27 Jul 2024

Deep CRM without the price

The customisation let us shape it to our exact process. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months31 found this helpful

Amy Ferreira

Director · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom

1.0

24 Jul 2024

Customises to your process

Fewer UK partners know it than Salesforce or HubSpot. Support on the lower tiers is lighter. Looking at alternatives.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 1.0

Used for 2+ years30 found this helpful

Bethany Osei

Practice manager · 11-50 employees · Logistics and transport

United Kingdom

4.0

24 Jul 2024

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them, and if you already use Zoho the other apps just connect. The breadth takes real thought to configure well, but we live with it.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years28 found this helpful

Helen Trelawny

Bookkeeper · 1-10 employees · Education

United Kingdom

5.0

23 Jul 2024

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them. The functionality per pound genuinely undercuts the big names.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months32 found this helpful

Priya Pemberton

Systems accountant · 1000+ employees · Wholesale

United Kingdom

4.0

16 Jul 2024

Deep CRM without the price

The functionality per pound genuinely undercuts the big names, and the free edition covered our first few users at no cost. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years24 found this helpful

Daniel Rhodes

Bookkeeper · 11-50 employees · Manufacturing

United Kingdom

5.0

9 Jul 2024

Incredible value for the features

The customisation let us shape it to our exact process, and the free edition covered our first few users at no cost. No complaints so far.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months39 found this helpful

Freya Ashworth

HR manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

4.0

7 Jul 2024

Incredible value for the features

The free edition covered our first few users at no cost. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 6-12 months7 found this helpful

Gareth Trelawny

Financial controller · 51-200 employees · Charity and non-profit

United Kingdom

3.0

3 Jul 2024

Undercuts the big names

The free edition covered our first few users at no cost. That said, fewer UK partners know it than Salesforce or HubSpot and support on the lower tiers is lighter.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months13 found this helpful

Callum Devlin

Practice manager · 1-10 employees · Engineering

United Kingdom

5.0

28 Jun 2024

Powerful, takes setup

The customisation let us shape it to our exact process, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months32 found this helpful

Michael Baptiste

Bookkeeper · 1-10 employees · Hospitality

United Kingdom

4.0

20 Jun 2024

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them, and if you already use Zoho the other apps just connect. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years14 found this helpful