Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Ian Corrigan

Bookkeeper · 1-10 employees · Education

LinkedIn verifiedUnited Kingdom

3.0

17 Aug 2024

Powerful, takes setup

The customisation let us shape it to our exact process. That said, the upgrade path nudges you toward the full Zoho One bundle and the breadth takes real thought to configure well.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months35 found this helpful

Claire Fairbanks

Payroll manager · 201-500 employees · Accounting

United Kingdom

5.0

15 Aug 2024

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them. The functionality per pound genuinely undercuts the big names.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years25 found this helpful

Owen Iqbal

Office manager · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

14 Aug 2024

Incredible value for the features

The free edition covered our first few users at no cost, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months26 found this helpful

Emma Ashworth

Director · 1-10 employees · Engineering

United Kingdom

4.0

9 Aug 2024

Powerful, takes setup

The functionality per pound genuinely undercuts the big names. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years26 found this helpful

Aisha Trelawny

Operations manager · 201-500 employees · Veterinary

United Kingdom

3.0

8 Aug 2024

Customises to your process

The customisation let us shape it to our exact process. That said, fewer UK partners know it than Salesforce or HubSpot and the upgrade path nudges you toward the full Zoho One bundle.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years

Helen Iqbal

Head of finance · 1000+ employees · Property and lettings

United Kingdom

5.0

6 Aug 2024

Incredible value for the features

The customisation let us shape it to our exact process. The free edition covered our first few users at no cost.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months12 found this helpful

Robert Wexford

Sole trader · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

6 Aug 2024

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years37 found this helpful

Adam Kaur

Office manager · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

30 Jul 2024

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them, and the functionality per pound genuinely undercuts the big names. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months1 found this helpful

Richard Patel

Sole trader · 1-10 employees · Manufacturing

United Kingdom

5.0

27 Jul 2024

Incredible value for the features

The functionality per pound genuinely undercuts the big names. The customisation let us shape it to our exact process.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months21 found this helpful

Michael Kaur

Director · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

4.0

27 Jul 2024

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months20 found this helpful