Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Hannah Ainsley

Bookkeeper · 1-10 employees · Fitness and leisure

United Kingdom

3.0

17 Sep 2024

Deep CRM without the price

The customisation let us shape it to our exact process. That said, the upgrade path nudges you toward the full Zoho One bundle and the breadth takes real thought to configure well.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months21 found this helpful

Emma Iqbal

Practice manager · 11-50 employees · Charity and non-profit

United Kingdom

4.0

17 Sep 2024

Powerful, takes setup

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the breadth takes real thought to configure well.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months24 found this helpful

Katie Pemberton

Director · 1-10 employees · Property and lettings

United Kingdom

5.0

15 Sep 2024

Customises to your process

The free edition covered our first few users at no cost, and the functionality per pound genuinely undercuts the big names. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years22 found this helpful

Laura Dunmore

Bookkeeper · 11-50 employees · Recruitment

United Kingdom

5.0

9 Sep 2024

Powerful, takes setup

If you already use Zoho the other apps just connect. The free edition covered our first few users at no cost.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years5 found this helpful

Eleanor Okonkwo

HR manager · 201-500 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

3.0

2 Sep 2024

Deep CRM without the price

The functionality per pound genuinely undercuts the big names. That said, the breadth takes real thought to configure well and support on the lower tiers is lighter.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 2.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months14 found this helpful

Simon Kaur

Finance manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

3.0

30 Aug 2024

Powerful, takes setup

Mixed. The AI assistant and analytics arrive cheaper than rivals reserve them, but the upgrade path nudges you toward the full Zoho One bundle.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 3.0
Value for money: 4.0
Customer service: 2.0
Functionality: 2.0

Used for 6-12 months8 found this helpful

Bethany Kaur

Office manager · 1-10 employees · Wholesale

United Kingdom

2.0

23 Aug 2024

Deep CRM without the price

Fewer UK partners know it than Salesforce or HubSpot, and the upgrade path nudges you toward the full Zoho One bundle. The functionality per pound genuinely undercuts the big names, which is about the only positive.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 1.0

Used for Less than 6 months28 found this helpful

Priya Ashworth

Owner · 11-50 employees · Retail

United Kingdom

3.0

23 Aug 2024

Deep CRM without the price

The customisation let us shape it to our exact process. That said, the breadth takes real thought to configure well and the upgrade path nudges you toward the full Zoho One bundle.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years14 found this helpful

Daniel Adeyemi

Office manager · 11-50 employees · Marketing and advertising

United Kingdom

5.0

21 Aug 2024

Incredible value for the features

The functionality per pound genuinely undercuts the big names. If you already use Zoho the other apps just connect.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months20 found this helpful

Helen Mackenzie

Company secretary · 51-200 employees · Marketing and advertising

United Kingdom

5.0

20 Aug 2024

Customises to your process

The functionality per pound genuinely undercuts the big names. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months39 found this helpful