Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Owen Middleton

Financial controller · 201-500 employees · Manufacturing

United Kingdom

2.0

15 Dec 2024

Undercuts the big names

The upgrade path nudges you toward the full Zoho One bundle, and support on the lower tiers is lighter. The free edition covered our first few users at no cost, which is about the only positive.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 1.0

Used for 6-12 months31 found this helpful

Charlotte Bramley

HR director · 501-1000 employees · Manufacturing

United Kingdom

4.0

4 Dec 2024

Undercuts the big names

The functionality per pound genuinely undercuts the big names. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months11 found this helpful

Priya Fairbanks

Operations manager · 201-500 employees · Healthcare

United Kingdom

4.0

25 Nov 2024

Great if you are in the Zoho world

The free edition covered our first few users at no cost, and the customisation let us shape it to our exact process. Support on the lower tiers is lighter, but we live with it.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 3.0
Customer service: 3.0
Functionality: 5.0

Used for 1-2 years36 found this helpful

Nicola Ainsley

Owner · 11-50 employees · Recruitment

United Kingdom

4.0

21 Nov 2024

Deep CRM without the price

The functionality per pound genuinely undercuts the big names. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months22 found this helpful

Katie Holloway

Operations manager · 51-200 employees · Construction

United Kingdom

5.0

15 Nov 2024

Great if you are in the Zoho world

The AI assistant and analytics arrive cheaper than rivals reserve them. If you already use Zoho the other apps just connect.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months35 found this helpful

Robert Iqbal

Sole trader · 1-10 employees · Construction

United Kingdom

5.0

11 Nov 2024

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and the free edition covered our first few users at no cost. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months29 found this helpful

Hannah Bramley

Director · 11-50 employees · Recruitment

United Kingdom

4.0

6 Nov 2024

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them, and the customisation let us shape it to our exact process. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months10 found this helpful

Simon Whitfield

Financial controller · 201-500 employees · Wholesale

United Kingdom

5.0

30 Oct 2024

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and if you already use Zoho the other apps just connect. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years28 found this helpful

Hannah Baptiste

Founder · 11-50 employees · Legal services

United Kingdom

2.0

29 Oct 2024

Powerful, takes setup

Support on the lower tiers is lighter, and the breadth takes real thought to configure well. The functionality per pound genuinely undercuts the big names, which is about the only positive.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for 6-12 months33 found this helpful

Sarah Wexford

Office manager · 11-50 employees · Food and beverage

United Kingdom

5.0

29 Oct 2024

Great if you are in the Zoho world

If you already use Zoho the other apps just connect, and the customisation let us shape it to our exact process. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months34 found this helpful