Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Aisha Baptiste

Office manager · 1-10 employees · Wholesale

United Kingdom

3.0

17 Jan 2025

Incredible value for the features

The free edition covered our first few users at no cost. That said, support on the lower tiers is lighter and fewer UK partners know it than Salesforce or HubSpot.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months10 found this helpful

Freya Bhatti

Financial controller · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom

4.0

15 Jan 2025

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and if you already use Zoho the other apps just connect. The breadth takes real thought to configure well, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months5 found this helpful

Emma Thornley

Head of finance · 501-1000 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

6 Jan 2025

Incredible value for the features

The functionality per pound genuinely undercuts the big names. The free edition covered our first few users at no cost.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months1 found this helpful

Mark Osei

Bookkeeper · 11-50 employees · Logistics and transport

United Kingdom

5.0

4 Jan 2025

Customises to your process

The functionality per pound genuinely undercuts the big names. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months15 found this helpful

Louise Iqbal

Operations manager · 201-500 employees · Accounting

LinkedIn verifiedUnited Kingdom

2.0

31 Dec 2024

Deep CRM without the price

Support on the lower tiers is lighter, and fewer UK partners know it than Salesforce or HubSpot. The customisation let us shape it to our exact process, which is about the only positive.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use: 2.0
Value for money: 3.0
Customer service: 1.0
Functionality: 2.0

Used for Less than 6 months21 found this helpful

Fiona Rhodes

Office manager · 11-50 employees · Property and lettings

United Kingdom

2.0

24 Dec 2024

Undercuts the big names

The breadth takes real thought to configure well, and the upgrade path nudges you toward the full Zoho One bundle. The free edition covered our first few users at no cost, which is about the only positive.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years6 found this helpful

Fiona Mackenzie

Sole trader · 1-10 employees · Veterinary

United Kingdom

5.0

24 Dec 2024

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them. If you already use Zoho the other apps just connect.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months22 found this helpful

Rebecca Corrigan

Finance manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

24 Dec 2024

Incredible value for the features

The free edition covered our first few users at no cost, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months17 found this helpful

David Adeyemi

Sole trader · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

22 Dec 2024

Powerful, takes setup

The free edition covered our first few users at no cost. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months29 found this helpful

Katie Ellery

Owner · 1-10 employees · Education

United Kingdom

3.0

17 Dec 2024

Great if you are in the Zoho world

Mixed. If you already use Zoho the other apps just connect, but support on the lower tiers is lighter.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years29 found this helpful