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Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features3.9

Rating distribution

  • 5 stars101
  • 4 stars73
  • 3 stars35
  • 2 stars15
  • 1 star8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Emma Halliwell

Director · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom
5.0

2 Oct 2025

Needs an admin to run well

Having a dedicated admin, it fits our process exactly. The reporting and forecasting are genuinely powerful.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years16 found this helpful

Andrew Kaur

Founder · 1-10 employees · Legal services

United Kingdom
5.0

1 Oct 2025

Scales to real complexity

There is almost nothing you cannot configure it to do. It scaled with us as our sales operation grew complex.

Pros

There is almost nothing you cannot configure it to do.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months7 found this helpful

Emma Mackenzie

Operations manager · 51-200 employees · Property and lettings

United Kingdom
5.0

28 Sep 2025

Scales to real complexity

The ecosystem means whatever we need to connect, someone built it, and the reporting and forecasting are genuinely powerful. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years21 found this helpful

Charlotte Marsden

Bookkeeper · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
4.0

25 Sep 2025

Overkill for a small team

Having a dedicated admin, it fits our process exactly, and the ecosystem means whatever we need to connect, someone built it. For a simple sales process it is far more than we needed, but we live with it.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months18 found this helpful

Priya Okonkwo

Operations manager · 51-200 employees · Retail

LinkedIn verifiedUnited Kingdom
4.0

24 Sep 2025

Configures to anything

There is almost nothing you cannot configure it to do, and the reporting and forecasting are genuinely powerful. For a simple sales process it is far more than we needed, but we live with it.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months34 found this helpful

Mohammed Dunmore

Owner · 1-10 employees · Retail

United Kingdom
2.0

22 Sep 2025

Overkill for a small team

The cost climbs steeply once you are past the entry tier, and for a simple sales process it is far more than we needed. It scaled with us as our sales operation grew complex, which is about the only positive.

Pros

It scaled with us as our sales operation grew complex.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for 6-12 months35 found this helpful

Andrew Stroud

Practice manager · 11-50 employees · IT services

United Kingdom
4.0

19 Sep 2025

Needs an admin to run well

Having a dedicated admin, it fits our process exactly, and the ecosystem means whatever we need to connect, someone built it. For a simple sales process it is far more than we needed, but we live with it.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months15 found this helpful

Laura Iqbal

Founder · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom
1.0

18 Sep 2025

Needs an admin to run well

It needs ongoing administration or it becomes a mess. For a simple sales process it is far more than we needed. Looking at alternatives.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
2.0
Used for 1-2 years21 found this helpful

Priya Ellery

Director · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
4.0

14 Sep 2025

The ecosystem is unmatched

The ecosystem means whatever we need to connect, someone built it, and having a dedicated admin, it fits our process exactly. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years24 found this helpful

Eleanor Radcliffe

Head of payroll · 1000+ employees · Veterinary

United Kingdom
4.0

11 Sep 2025

The ecosystem is unmatched

The ecosystem means whatever we need to connect, someone built it. Only real gripe is that the real cost includes a consultant we did not budget for.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
3.0
Used for 2+ years14 found this helpful