Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features3.9

Rating distribution

5 stars
101
4 stars
73
3 stars
35
2 stars
15
1 star
8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Amy Ferreira

Sole trader · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

4 Sep 2025

Needs an admin to run well

It scaled with us as our sales operation grew complex, and the reporting and forecasting are genuinely powerful. No complaints so far.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months16 found this helpful

Rachel Holloway

Director · 11-50 employees · Retail

United Kingdom

4.0

2 Sep 2025

Scales to real complexity

The reporting and forecasting are genuinely powerful, and it scaled with us as our sales operation grew complex. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years21 found this helpful

Michael Osei

Bookkeeper · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

29 Aug 2025

The ecosystem is unmatched

The reporting and forecasting are genuinely powerful, and it scaled with us as our sales operation grew complex. No complaints so far.

Pros

The reporting and forecasting are genuinely powerful.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months34 found this helpful

Eleanor Corrigan

Bookkeeper · 11-50 employees · Marketing and advertising

United Kingdom

4.0

29 Aug 2025

Configures to anything

The reporting and forecasting are genuinely powerful. Only real gripe is that the cost climbs steeply once you are past the entry tier.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months19 found this helpful

Andrew Osei

Practice manager · 1-10 employees · Veterinary

United Kingdom

2.0

28 Aug 2025

Scales to real complexity

The real cost includes a consultant we did not budget for, and it needs ongoing administration or it becomes a mess. It scaled with us as our sales operation grew complex, which is about the only positive.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 1.0

Used for 2+ years25 found this helpful

Ruth Kowalski

Management accountant · 51-200 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

27 Aug 2025

Overkill for a small team

It scaled with us as our sales operation grew complex. There is almost nothing you cannot configure it to do.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months34 found this helpful

Charlotte Corrigan

Management accountant · 51-200 employees · Fitness and leisure

United Kingdom

3.0

25 Aug 2025

Needs an admin to run well

Mixed. Having a dedicated admin, it fits our process exactly, but it needs ongoing administration or it becomes a mess.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months29 found this helpful

Eleanor Halliwell

Bookkeeper · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

24 Aug 2025

Overkill for a small team

Having a dedicated admin, it fits our process exactly. The ecosystem means whatever we need to connect, someone built it.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years27 found this helpful

Nicola Mackenzie

Company secretary · 51-200 employees · Hospitality

United Kingdom

5.0

19 Aug 2025

Overkill for a small team

Having a dedicated admin, it fits our process exactly, and the ecosystem means whatever we need to connect, someone built it. No complaints so far.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months14 found this helpful

Ian Colquhoun

Sole trader · 11-50 employees · Hospitality

United Kingdom

4.0

7 Aug 2025

Configures to anything

It scaled with us as our sales operation grew complex, and the reporting and forecasting are genuinely powerful. The real cost includes a consultant we did not budget for, but we live with it.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 5.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years28 found this helpful