Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features3.9

Rating distribution

5 stars
101
4 stars
73
3 stars
35
2 stars
15
1 star
8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Alan Patel

Practice manager · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom

3.0

5 Nov 2025

Scales to real complexity

The ecosystem means whatever we need to connect, someone built it. That said, it needs ongoing administration or it becomes a mess and for a simple sales process it is far more than we needed.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months38 found this helpful

Michael Iqbal

Owner · 1-10 employees · Charity and non-profit

United Kingdom

5.0

17 Oct 2025

Needs an admin to run well

The reporting and forecasting are genuinely powerful. It scaled with us as our sales operation grew complex.

Pros

The reporting and forecasting are genuinely powerful.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years27 found this helpful

Bethany Lockhart

Bookkeeper · 1-10 employees · Veterinary

United Kingdom

4.0

16 Oct 2025

The ecosystem is unmatched

There is almost nothing you cannot configure it to do. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years27 found this helpful

Martin Sandhu

Sole trader · 1-10 employees · Education

United Kingdom

4.0

15 Oct 2025

Overkill for a small team

It scaled with us as our sales operation grew complex, and having a dedicated admin, it fits our process exactly. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

It scaled with us as our sales operation grew complex.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years22 found this helpful

Sophie Dunmore

Management accountant · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

2.0

14 Oct 2025

Needs an admin to run well

The cost climbs steeply once you are past the entry tier, and the real cost includes a consultant we did not budget for. Having a dedicated admin, it fits our process exactly, which is about the only positive.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 2.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months38 found this helpful

Jodie Sinclair

Director · 11-50 employees · Manufacturing

United Kingdom

4.0

11 Oct 2025

Configures to anything

There is almost nothing you cannot configure it to do, and the ecosystem means whatever we need to connect, someone built it. For a simple sales process it is far more than we needed, but we live with it.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 5.0

Used for 6-12 months25 found this helpful

Helen Fairbanks

Bookkeeper · 1-10 employees · Legal services

United Kingdom

4.0

9 Oct 2025

The ecosystem is unmatched

The reporting and forecasting are genuinely powerful. Only real gripe is that the cost climbs steeply once you are past the entry tier.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 2+ years7 found this helpful

Emma Iqbal

Operations manager · 51-200 employees · Construction

LinkedIn verifiedUnited Kingdom

5.0

8 Oct 2025

Powerful, and you pay for it

The reporting and forecasting are genuinely powerful. The ecosystem means whatever we need to connect, someone built it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years

Kevin Devlin

Payroll manager · 51-200 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

3 Oct 2025

Scales to real complexity

There is almost nothing you cannot configure it to do, and having a dedicated admin, it fits our process exactly. No complaints so far.

Pros

There is almost nothing you cannot configure it to do.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months35 found this helpful

Richard Ferreira

Finance manager · 201-500 employees · Legal services

United Kingdom

4.0

3 Oct 2025

Powerful, and you pay for it

It scaled with us as our sales operation grew complex. Only real gripe is that the real cost includes a consultant we did not budget for.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months27 found this helpful