Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features3.9

Rating distribution

5 stars
101
4 stars
73
3 stars
35
2 stars
15
1 star
8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Stephen Kowalski

Owner · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom

5.0

8 Dec 2025

The ecosystem is unmatched

The ecosystem means whatever we need to connect, someone built it. It scaled with us as our sales operation grew complex.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years6 found this helpful

Jodie Thornley

Finance director · 501-1000 employees · Engineering

United Kingdom

5.0

6 Dec 2025

Needs an admin to run well

There is almost nothing you cannot configure it to do. The ecosystem means whatever we need to connect, someone built it.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years20 found this helpful

Claire Cavendish

Finance manager · 51-200 employees · Charity and non-profit

United Kingdom

3.0

30 Nov 2025

The ecosystem is unmatched

There is almost nothing you cannot configure it to do. That said, for a simple sales process it is far more than we needed and it needs ongoing administration or it becomes a mess.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years24 found this helpful

Nicola Bhatti

Founder · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

30 Nov 2025

Powerful, and you pay for it

The reporting and forecasting are genuinely powerful. There is almost nothing you cannot configure it to do.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months19 found this helpful

Neil Patel

Founder · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

3.0

29 Nov 2025

Overkill for a small team

There is almost nothing you cannot configure it to do. That said, for a simple sales process it is far more than we needed and it needs ongoing administration or it becomes a mess.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 2.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months24 found this helpful

Gareth Bramley

Practice manager · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

26 Nov 2025

The ecosystem is unmatched

There is almost nothing you cannot configure it to do. Only real gripe is that the real cost includes a consultant we did not budget for.

Pros

There is almost nothing you cannot configure it to do.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years34 found this helpful

Martin Okonkwo

Practice manager · 1-10 employees · Wholesale

United Kingdom

5.0

24 Nov 2025

Overkill for a small team

The ecosystem means whatever we need to connect, someone built it. There is almost nothing you cannot configure it to do.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months34 found this helpful

Ruth Kaur

Payroll manager · 201-500 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

13 Nov 2025

Overkill for a small team

The ecosystem means whatever we need to connect, someone built it, and it scaled with us as our sales operation grew complex. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years10 found this helpful

Ruth Cavendish

Director · 11-50 employees · Logistics and transport

United Kingdom

1.0

13 Nov 2025

Powerful, and you pay for it

The cost climbs steeply once you are past the entry tier. For a simple sales process it is far more than we needed. Looking at alternatives.

Pros

There is almost nothing you cannot configure it to do.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 1.0
Value for money: 1.0
Customer service: 2.0
Functionality: 1.0

Used for 2+ years11 found this helpful

Freya Ellery

Finance director · 1000+ employees · Engineering

United Kingdom

5.0

6 Nov 2025

The ecosystem is unmatched

The reporting and forecasting are genuinely powerful. The ecosystem means whatever we need to connect, someone built it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years38 found this helpful