Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features3.9

Rating distribution

5 stars
101
4 stars
73
3 stars
35
2 stars
15
1 star
8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Paul Quinn

Practice manager · 11-50 employees · Logistics and transport

United Kingdom

4.0

12 Mar 2026

Configures to anything

Having a dedicated admin, it fits our process exactly. Only real gripe is that the cost climbs steeply once you are past the entry tier.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months12 found this helpful

Sarah Bhatti

Financial controller · 51-200 employees · Retail

United Kingdom

5.0

9 Mar 2026

Needs an admin to run well

The ecosystem means whatever we need to connect, someone built it. Having a dedicated admin, it fits our process exactly.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months30 found this helpful

Louise Quinn

Practice manager · 1-10 employees · Property and lettings

United Kingdom

3.0

2 Mar 2026

Configures to anything

The reporting and forecasting are genuinely powerful. That said, the cost climbs steeply once you are past the entry tier and the real cost includes a consultant we did not budget for.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 2.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months21 found this helpful

Paul Okonkwo

Owner · 1-10 employees · Marketing and advertising

United Kingdom

4.0

28 Feb 2026

The ecosystem is unmatched

There is almost nothing you cannot configure it to do, and the ecosystem means whatever we need to connect, someone built it. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

There is almost nothing you cannot configure it to do.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years5 found this helpful

Mark Quinn

Finance manager · 51-200 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

24 Feb 2026

The ecosystem is unmatched

There is almost nothing you cannot configure it to do. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months30 found this helpful

Richard Lockhart

Owner · 11-50 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

23 Feb 2026

Scales to real complexity

The ecosystem means whatever we need to connect, someone built it, and there is almost nothing you cannot configure it to do. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years10 found this helpful

Peter Bhatti

Practice manager · 1-10 employees · Legal services

LinkedIn verifiedUnited Kingdom

3.0

22 Feb 2026

Powerful, and you pay for it

Having a dedicated admin, it fits our process exactly. That said, it needs ongoing administration or it becomes a mess and the real cost includes a consultant we did not budget for.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months23 found this helpful

Laura Ellery

HR manager · 51-200 employees · Hospitality

United Kingdom

5.0

19 Feb 2026

Configures to anything

The reporting and forecasting are genuinely powerful, and it scaled with us as our sales operation grew complex. No complaints so far.

Pros

The reporting and forecasting are genuinely powerful.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months7 found this helpful

Paul Osei

Payroll manager · 51-200 employees · Manufacturing

United Kingdom

5.0

18 Feb 2026

Scales to real complexity

The reporting and forecasting are genuinely powerful. Having a dedicated admin, it fits our process exactly.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Andrew Rhodes

Bookkeeper · 1-10 employees · Engineering

United Kingdom

5.0

5 Feb 2026

Needs an admin to run well

The ecosystem means whatever we need to connect, someone built it, and the reporting and forecasting are genuinely powerful. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months13 found this helpful