Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features3.9

Rating distribution

5 stars
101
4 stars
73
3 stars
35
2 stars
15
1 star
8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Sarah Ashworth

Practice manager · 11-50 employees · Manufacturing

United Kingdom

5.0

6 Jun 2024

Configures to anything

There is almost nothing you cannot configure it to do, and the ecosystem means whatever we need to connect, someone built it. No complaints so far.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months28 found this helpful

Rebecca Pemberton

Sole trader · 1-10 employees · Hospitality

United Kingdom

5.0

6 Jun 2024

Needs an admin to run well

Having a dedicated admin, it fits our process exactly. There is almost nothing you cannot configure it to do.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years5 found this helpful

Andrew Corrigan

Head of finance · 501-1000 employees · Professional services

United Kingdom

5.0

2 Jun 2024

Powerful, and you pay for it

Having a dedicated admin, it fits our process exactly, and there is almost nothing you cannot configure it to do. No complaints so far.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years18 found this helpful

Paul Thornley

Owner · 1-10 employees · Education

United Kingdom

3.0

30 May 2024

Overkill for a small team

There is almost nothing you cannot configure it to do. That said, the real cost includes a consultant we did not budget for and it needs ongoing administration or it becomes a mess.

Pros

There is almost nothing you cannot configure it to do.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 3.0
Value for money: 4.0
Customer service: 2.0
Functionality: 4.0

Used for 6-12 months1 found this helpful

Hannah Mackenzie

Sole trader · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

4.0

28 May 2024

Configures to anything

It scaled with us as our sales operation grew complex. Only real gripe is that the real cost includes a consultant we did not budget for.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years30 found this helpful

Mark Fairbanks

Head of payroll · 501-1000 employees · Wholesale

LinkedIn verifiedUnited Kingdom

3.0

27 May 2024

Needs an admin to run well

Mixed. The ecosystem means whatever we need to connect, someone built it, but the real cost includes a consultant we did not budget for.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months23 found this helpful

Katie Hargreaves

Founder · 1-10 employees · Retail

United Kingdom

5.0

24 May 2024

Needs an admin to run well

There is almost nothing you cannot configure it to do, and it scaled with us as our sales operation grew complex. No complaints so far.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years6 found this helpful

Neil Marsden

Director · 11-50 employees · Wholesale

United Kingdom

4.0

16 May 2024

Needs an admin to run well

The ecosystem means whatever we need to connect, someone built it. Only real gripe is that the cost climbs steeply once you are past the entry tier.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months30 found this helpful

Claire Patel

HR manager · 51-200 employees · IT services

United Kingdom

5.0

14 May 2024

Configures to anything

There is almost nothing you cannot configure it to do. The reporting and forecasting are genuinely powerful.

Pros

There is almost nothing you cannot configure it to do.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years22 found this helpful

Hannah Ashworth

Company secretary · 201-500 employees · Marketing and advertising

United Kingdom

5.0

5 May 2024

Powerful, and you pay for it

It scaled with us as our sales operation grew complex. There is almost nothing you cannot configure it to do.

Pros

It scaled with us as our sales operation grew complex.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years25 found this helpful