Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features3.9

Rating distribution

5 stars
101
4 stars
73
3 stars
35
2 stars
15
1 star
8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Paul Pemberton

Management accountant · 51-200 employees · Hospitality

United Kingdom

4.0

8 Sep 2024

The ecosystem is unmatched

It scaled with us as our sales operation grew complex, and the ecosystem means whatever we need to connect, someone built it. For a simple sales process it is far more than we needed, but we live with it.

Pros

It scaled with us as our sales operation grew complex.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months22 found this helpful

Fiona Radcliffe

Owner · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom

2.0

8 Sep 2024

Configures to anything

The real cost includes a consultant we did not budget for, and for a simple sales process it is far more than we needed. It scaled with us as our sales operation grew complex, which is about the only positive.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 1.0

Used for Less than 6 months38 found this helpful

Michael Iqbal

Bookkeeper · 11-50 employees · Engineering

United Kingdom

5.0

31 Aug 2024

Scales to real complexity

There is almost nothing you cannot configure it to do. The ecosystem means whatever we need to connect, someone built it.

Pros

There is almost nothing you cannot configure it to do.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months16 found this helpful

Robert Nasir

Bookkeeper · 11-50 employees · Retail

United Kingdom

4.0

30 Aug 2024

Needs an admin to run well

The reporting and forecasting are genuinely powerful. Only real gripe is that the real cost includes a consultant we did not budget for.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years4 found this helpful

Martin Ellery

Director · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

3.0

26 Aug 2024

Configures to anything

Mixed. The reporting and forecasting are genuinely powerful, but the real cost includes a consultant we did not budget for.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 6-12 months24 found this helpful

Stephen Devlin

Operations manager · 51-200 employees · Hospitality

United Kingdom

3.0

25 Aug 2024

Powerful, and you pay for it

Having a dedicated admin, it fits our process exactly. That said, for a simple sales process it is far more than we needed and the real cost includes a consultant we did not budget for.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months38 found this helpful

Hannah Bhatti

Owner · 1-10 employees · Professional services

United Kingdom

5.0

24 Aug 2024

Configures to anything

The ecosystem means whatever we need to connect, someone built it, and the reporting and forecasting are genuinely powerful. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months11 found this helpful

Kevin Stroud

Bookkeeper · 11-50 employees · Accounting

United Kingdom

5.0

22 Aug 2024

Overkill for a small team

It scaled with us as our sales operation grew complex, and the ecosystem means whatever we need to connect, someone built it. No complaints so far.

Pros

It scaled with us as our sales operation grew complex.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years13 found this helpful

Sophie Marsden

Owner · 1-10 employees · Marketing and advertising

United Kingdom

4.0

8 Aug 2024

Scales to real complexity

The ecosystem means whatever we need to connect, someone built it, and the reporting and forecasting are genuinely powerful. For a simple sales process it is far more than we needed, but we live with it.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for Less than 6 months13 found this helpful

Claire Ellery

Bookkeeper · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

7 Aug 2024

Powerful, and you pay for it

Having a dedicated admin, it fits our process exactly. It scaled with us as our sales operation grew complex.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years24 found this helpful