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Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features3.9

Rating distribution

  • 5 stars101
  • 4 stars73
  • 3 stars35
  • 2 stars15
  • 1 star8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Amy Sinclair

Head of finance · 501-1000 employees · Marketing and advertising

United Kingdom
3.0

17 Nov 2024

Scales to real complexity

Mixed. It scaled with us as our sales operation grew complex, but it needs ongoing administration or it becomes a mess.

Pros

It scaled with us as our sales operation grew complex.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
4.0
Used for 6-12 months8 found this helpful

Rebecca Ellery

Director · 1-10 employees · Construction

LinkedIn verifiedUnited Kingdom
4.0

12 Nov 2024

Needs an admin to run well

The reporting and forecasting are genuinely powerful, and having a dedicated admin, it fits our process exactly. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
5.0
Value for money
5.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months37 found this helpful

Katie Colquhoun

Payroll manager · 51-200 employees · Hospitality

LinkedIn verifiedUnited Kingdom
4.0

29 Oct 2024

Powerful, and you pay for it

The ecosystem means whatever we need to connect, someone built it, and having a dedicated admin, it fits our process exactly. It needs ongoing administration or it becomes a mess, but we live with it.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
5.0
Used for Less than 6 months12 found this helpful

David Okonkwo

Bookkeeper · 1-10 employees · Professional services

United Kingdom
3.0

29 Oct 2024

Needs an admin to run well

There is almost nothing you cannot configure it to do. That said, for a simple sales process it is far more than we needed and it needs ongoing administration or it becomes a mess.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years28 found this helpful

Ian Vaughan

Operations manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom
3.0

28 Oct 2024

Scales to real complexity

Mixed. The reporting and forecasting are genuinely powerful, but the cost climbs steeply once you are past the entry tier.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
3.0
Value for money
2.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months3 found this helpful

Andrew Patel

Bookkeeper · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
5.0

27 Oct 2024

The ecosystem is unmatched

There is almost nothing you cannot configure it to do. The reporting and forecasting are genuinely powerful.

Pros

There is almost nothing you cannot configure it to do.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years6 found this helpful

Emma Bramley

Director · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
2.0

25 Oct 2024

Configures to anything

For a simple sales process it is far more than we needed, and it needs ongoing administration or it becomes a mess. There is almost nothing you cannot configure it to do, which is about the only positive.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use
2.0
Value for money
2.0
Customer service
1.0
Functionality
2.0
Used for 2+ years4 found this helpful

Bethany Halliwell

Practice manager · 1-10 employees · Wholesale

United Kingdom
5.0

24 Oct 2024

Overkill for a small team

There is almost nothing you cannot configure it to do, and the ecosystem means whatever we need to connect, someone built it. No complaints so far.

Pros

There is almost nothing you cannot configure it to do.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years27 found this helpful

Bethany Lockhart

Company secretary · 201-500 employees · Healthcare

United Kingdom
5.0

24 Oct 2024

Needs an admin to run well

There is almost nothing you cannot configure it to do. The ecosystem means whatever we need to connect, someone built it.

Pros

There is almost nothing you cannot configure it to do.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years16 found this helpful

Simon Mackenzie

Director · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
4.0

23 Oct 2024

Scales to real complexity

The ecosystem means whatever we need to connect, someone built it. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months3 found this helpful