Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features3.9

Rating distribution

5 stars
101
4 stars
73
3 stars
35
2 stars
15
1 star
8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Michael Adeyemi

Sole trader · 1-10 employees · Legal services

United Kingdom

4.0

24 Jan 2025

Powerful, and you pay for it

Having a dedicated admin, it fits our process exactly, and there is almost nothing you cannot configure it to do. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months10 found this helpful

Paul Quinn

Financial controller · 51-200 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

7 Jan 2025

Needs an admin to run well

It scaled with us as our sales operation grew complex. There is almost nothing you cannot configure it to do.

Pros

It scaled with us as our sales operation grew complex.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months29 found this helpful

Rachel Radcliffe

Payroll manager · 51-200 employees · Healthcare

United Kingdom

4.0

7 Jan 2025

Scales to real complexity

There is almost nothing you cannot configure it to do. Only real gripe is that it needs ongoing administration or it becomes a mess.

Pros

There is almost nothing you cannot configure it to do.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months30 found this helpful

Bethany Nowak

Office manager · 11-50 employees · Manufacturing

United Kingdom

5.0

4 Jan 2025

Needs an admin to run well

It scaled with us as our sales operation grew complex, and having a dedicated admin, it fits our process exactly. No complaints so far.

Pros

It scaled with us as our sales operation grew complex.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months9 found this helpful

Charlotte Nowak

Head of payroll · 1000+ employees · Engineering

United Kingdom

5.0

31 Dec 2024

The ecosystem is unmatched

There is almost nothing you cannot configure it to do. The ecosystem means whatever we need to connect, someone built it.

Pros

There is almost nothing you cannot configure it to do.

Cons

The real cost includes a consultant we did not budget for.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months38 found this helpful

Claire Bramley

Office manager · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

29 Dec 2024

The ecosystem is unmatched

There is almost nothing you cannot configure it to do, and the reporting and forecasting are genuinely powerful. No complaints so far.

Pros

There is almost nothing you cannot configure it to do.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months35 found this helpful

Amy Bramley

Bookkeeper · 1-10 employees · Retail

United Kingdom

5.0

21 Dec 2024

Overkill for a small team

The ecosystem means whatever we need to connect, someone built it, and the reporting and forecasting are genuinely powerful. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months9 found this helpful

Richard Nasir

Financial controller · 201-500 employees · Professional services

United Kingdom

4.0

8 Dec 2024

Overkill for a small team

It scaled with us as our sales operation grew complex. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

It scaled with us as our sales operation grew complex.

Cons

For a simple sales process it is far more than we needed.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months27 found this helpful

Aisha Ellery

Office manager · 11-50 employees · Engineering

United Kingdom

4.0

4 Dec 2024

Configures to anything

It scaled with us as our sales operation grew complex, and there is almost nothing you cannot configure it to do. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

It scaled with us as our sales operation grew complex.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months8 found this helpful

Emma Cavendish

Practice manager · 11-50 employees · Veterinary

United Kingdom

4.0

22 Nov 2024

Powerful, and you pay for it

It scaled with us as our sales operation grew complex. Only real gripe is that the cost climbs steeply once you are past the entry tier.

Pros

It scaled with us as our sales operation grew complex.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years23 found this helpful