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Salesforce Sales Cloud

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The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features3.9

Rating distribution

  • 5 stars101
  • 4 stars73
  • 3 stars35
  • 2 stars15
  • 1 star8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Laura Radcliffe

Owner · 1-10 employees · IT services

United Kingdom
4.0

21 Apr 2025

Needs an admin to run well

It scaled with us as our sales operation grew complex, and the reporting and forecasting are genuinely powerful. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

It scaled with us as our sales operation grew complex.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years5 found this helpful

Kevin Adeyemi

Head of finance · 1000+ employees · Healthcare

United Kingdom
4.0

19 Apr 2025

Scales to real complexity

The reporting and forecasting are genuinely powerful. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

The reporting and forecasting are genuinely powerful.

Cons

For a simple sales process it is far more than we needed.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years28 found this helpful

Louise Ainsley

Office manager · 1-10 employees · Construction

United Kingdom
1.0

14 Apr 2025

Needs an admin to run well

For a simple sales process it is far more than we needed. The real cost includes a consultant we did not budget for. Looking at alternatives.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
2.0
Value for money
2.0
Customer service
1.0
Functionality
1.0
Used for 2+ years30 found this helpful

Callum Ashworth

Founder · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
1.0

5 Apr 2025

The ecosystem is unmatched

The real cost includes a consultant we did not budget for. The cost climbs steeply once you are past the entry tier. Looking at alternatives.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
1.0
Value for money
1.0
Customer service
2.0
Functionality
1.0
Used for 1-2 years38 found this helpful

Nicola Okonkwo

Finance business partner · 1000+ employees · Retail

United Kingdom
4.0

5 Apr 2025

Configures to anything

There is almost nothing you cannot configure it to do. Only real gripe is that the real cost includes a consultant we did not budget for.

Pros

There is almost nothing you cannot configure it to do.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months3 found this helpful

Peter Wexford

Practice manager · 11-50 employees · IT services

United Kingdom
5.0

27 Mar 2025

The ecosystem is unmatched

The reporting and forecasting are genuinely powerful. The ecosystem means whatever we need to connect, someone built it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years7 found this helpful

Simon Ainsley

Founder · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
5.0

23 Mar 2025

Needs an admin to run well

Having a dedicated admin, it fits our process exactly. The reporting and forecasting are genuinely powerful.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months25 found this helpful

Megan Cavendish

Practice manager · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom
3.0

19 Mar 2025

Overkill for a small team

Mixed. Having a dedicated admin, it fits our process exactly, but the real cost includes a consultant we did not budget for.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for 1-2 years18 found this helpful

Callum Begum

Founder · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
5.0

12 Mar 2025

Overkill for a small team

Having a dedicated admin, it fits our process exactly, and there is almost nothing you cannot configure it to do. No complaints so far.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months23 found this helpful

Charlotte Mackenzie

Director · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
5.0

11 Mar 2025

Powerful, and you pay for it

The ecosystem means whatever we need to connect, someone built it, and it scaled with us as our sales operation grew complex. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years34 found this helpful