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Salesforce Sales Cloud

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The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features3.9

Rating distribution

  • 5 stars101
  • 4 stars73
  • 3 stars35
  • 2 stars15
  • 1 star8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Aisha Corrigan

Founder · 1-10 employees · Property and lettings

United Kingdom
4.0

20 May 2025

Powerful, and you pay for it

Having a dedicated admin, it fits our process exactly. Only real gripe is that the cost climbs steeply once you are past the entry tier.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months25 found this helpful

Mohammed Wexford

Bookkeeper · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom
5.0

20 May 2025

Configures to anything

Having a dedicated admin, it fits our process exactly, and there is almost nothing you cannot configure it to do. No complaints so far.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months38 found this helpful

Louise Rhodes

Finance director · 1000+ employees · Marketing and advertising

United Kingdom
4.0

18 May 2025

Configures to anything

It scaled with us as our sales operation grew complex. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

It scaled with us as our sales operation grew complex.

Cons

For a simple sales process it is far more than we needed.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months32 found this helpful

Aisha Vaughan

Financial controller · 51-200 employees · Professional services

LinkedIn verifiedUnited Kingdom
5.0

18 May 2025

Configures to anything

The reporting and forecasting are genuinely powerful, and the ecosystem means whatever we need to connect, someone built it. No complaints so far.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years35 found this helpful

Neil Bramley

Bookkeeper · 1-10 employees · Manufacturing

LinkedIn verifiedUnited Kingdom
3.0

15 May 2025

Scales to real complexity

Mixed. Having a dedicated admin, it fits our process exactly, but for a simple sales process it is far more than we needed.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 2+ years23 found this helpful

Jodie Halliwell

Practice manager · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom
4.0

9 May 2025

Needs an admin to run well

The ecosystem means whatever we need to connect, someone built it, and there is almost nothing you cannot configure it to do. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months27 found this helpful

Thomas Lockhart

Director · 1-10 employees · Legal services

United Kingdom
4.0

4 May 2025

The ecosystem is unmatched

The reporting and forecasting are genuinely powerful. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

The reporting and forecasting are genuinely powerful.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
3.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years37 found this helpful

Stephen Begum

Systems accountant · 1000+ employees · Veterinary

United Kingdom
5.0

1 May 2025

Powerful, and you pay for it

It scaled with us as our sales operation grew complex, and having a dedicated admin, it fits our process exactly. No complaints so far.

Pros

It scaled with us as our sales operation grew complex.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years36 found this helpful

Ruth Wexford

Management accountant · 51-200 employees · Charity and non-profit

United Kingdom
2.0

23 Apr 2025

The ecosystem is unmatched

It needs ongoing administration or it becomes a mess, and the cost climbs steeply once you are past the entry tier. It scaled with us as our sales operation grew complex, which is about the only positive.

Pros

It scaled with us as our sales operation grew complex.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for Less than 6 months24 found this helpful

Hannah Quinn

Office manager · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom
3.0

21 Apr 2025

Needs an admin to run well

Having a dedicated admin, it fits our process exactly. That said, the real cost includes a consultant we did not budget for and it needs ongoing administration or it becomes a mess.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 6-12 months24 found this helpful