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Salesforce Sales Cloud

Verified listing

The enterprise CRM standard, endlessly configurable and priced to match

Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features3.9

Rating distribution

  • 5 stars101
  • 4 stars73
  • 3 stars35
  • 2 stars15
  • 1 star8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Eleanor Iqbal

HR director · 1000+ employees · Wholesale

United Kingdom
4.0

22 Jun 2025

Scales to real complexity

It scaled with us as our sales operation grew complex. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

It scaled with us as our sales operation grew complex.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years26 found this helpful

James Thornley

Sole trader · 1-10 employees · Marketing and advertising

United Kingdom
4.0

22 Jun 2025

Overkill for a small team

The ecosystem means whatever we need to connect, someone built it, and it scaled with us as our sales operation grew complex. The cost climbs steeply once you are past the entry tier, but we live with it.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months30 found this helpful

Mohammed Thornley

Director · 1-10 employees · Fitness and leisure

United Kingdom
3.0

18 Jun 2025

Scales to real complexity

The ecosystem means whatever we need to connect, someone built it. That said, for a simple sales process it is far more than we needed and the real cost includes a consultant we did not budget for.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
4.0
Used for 2+ years22 found this helpful

Claire Trelawny

Bookkeeper · 11-50 employees · Property and lettings

United Kingdom
5.0

17 Jun 2025

Configures to anything

The ecosystem means whatever we need to connect, someone built it, and the reporting and forecasting are genuinely powerful. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years4 found this helpful

Zoe Corrigan

Office manager · 1-10 employees · Professional services

United Kingdom
5.0

11 Jun 2025

Configures to anything

It scaled with us as our sales operation grew complex. The ecosystem means whatever we need to connect, someone built it.

Pros

It scaled with us as our sales operation grew complex.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years6 found this helpful

Martin Begum

Bookkeeper · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom
4.0

11 Jun 2025

Configures to anything

The reporting and forecasting are genuinely powerful, and there is almost nothing you cannot configure it to do. It needs ongoing administration or it becomes a mess, but we live with it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years13 found this helpful

Rebecca Sinclair

Company secretary · 51-200 employees · Recruitment

United Kingdom
4.0

6 Jun 2025

The ecosystem is unmatched

There is almost nothing you cannot configure it to do. Only real gripe is that it needs ongoing administration or it becomes a mess.

Pros

There is almost nothing you cannot configure it to do.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years37 found this helpful

Laura Nowak

Practice manager · 11-50 employees · Retail

United Kingdom
3.0

3 Jun 2025

Scales to real complexity

Having a dedicated admin, it fits our process exactly. That said, the real cost includes a consultant we did not budget for and it needs ongoing administration or it becomes a mess.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months39 found this helpful

Adam Bhatti

Company secretary · 51-200 employees · Construction

United Kingdom
5.0

29 May 2025

Configures to anything

The reporting and forecasting are genuinely powerful, and the ecosystem means whatever we need to connect, someone built it. No complaints so far.

Pros

The reporting and forecasting are genuinely powerful.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years7 found this helpful

Katie Okonkwo

Office manager · 11-50 employees · Wholesale

United Kingdom
5.0

22 May 2025

Powerful, and you pay for it

The reporting and forecasting are genuinely powerful. It scaled with us as our sales operation grew complex.

Pros

The reporting and forecasting are genuinely powerful.

Cons

For a simple sales process it is far more than we needed.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months23 found this helpful