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HubSpot CRM

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A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews
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Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Laura Sandhu

Founder · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom
4.0

16 Oct 2025

The free tier is genuinely great

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months5 found this helpful

Stephen Stroud

Founder · 11-50 employees · Construction

United Kingdom
4.0

7 Oct 2025

Watch the jump to paid

Email tracking and sequences saved our reps real time, and HubSpot Academy meant we onboarded ourselves for free. It is more platform than a small sales team needs, but we live with it.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years30 found this helpful

Owen Corrigan

Bookkeeper · 1-10 employees · Recruitment

United Kingdom
4.0

5 Oct 2025

One platform for sales and marketing

HubSpot Academy meant we onboarded ourselves for free, and the team adopted it without any training, which never happens. Marketing contacts pricing climbs as your database grows, but we live with it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months21 found this helpful

Hannah Devlin

Sole trader · 1-10 employees · Education

United Kingdom
3.0

28 Sep 2025

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free. That said, the cost crept up exactly as we became dependent on it and the jump from free to paid is steep once you need automation.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months2 found this helpful

Simon Wexford

Office manager · 1-10 employees · IT services

United Kingdom
5.0

18 Sep 2025

Powerful once you commit

Having marketing and sales on one contact record ended two integrations. The app marketplace connected to everything we already run.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months21 found this helpful

Neil Hargreaves

Sole trader · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom
4.0

15 Sep 2025

Watch the jump to paid

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that it is more platform than a small sales team needs.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months28 found this helpful

Simon Nowak

Office manager · 1-10 employees · Logistics and transport

United Kingdom
3.0

31 Aug 2025

One platform for sales and marketing

The app marketplace connected to everything we already run. That said, the jump from free to paid is steep once you need automation and marketing contacts pricing climbs as your database grows.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 6-12 months11 found this helpful

Freya Begum

Practice manager · 1-10 employees · Recruitment

United Kingdom
4.0

27 Aug 2025

Adopted with zero training

The team adopted it without any training, which never happens, and email tracking and sequences saved our reps real time. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months4 found this helpful

Kevin Lockhart

Office manager · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom
4.0

26 Aug 2025

Powerful once you commit

Email tracking and sequences saved our reps real time, and HubSpot Academy meant we onboarded ourselves for free. It is more platform than a small sales team needs, but we live with it.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 6-12 months13 found this helpful

Martin Dunmore

Financial controller · 51-200 employees · Construction

United Kingdom
5.0

20 Aug 2025

Watch the jump to paid

The free tier got our whole sales team off spreadsheets at no cost, and email tracking and sequences saved our reps real time. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months