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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Charlotte Ferreira

Management accountant · 201-500 employees · Wholesale

United Kingdom
5.0

16 Aug 2025

Powerful once you commit

Email tracking and sequences saved our reps real time. Having marketing and sales on one contact record ended two integrations.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years14 found this helpful

Eleanor Fairbanks

Finance business partner · 1000+ employees · Food and beverage

United Kingdom
3.0

11 Aug 2025

The free tier is genuinely great

Mixed. Having marketing and sales on one contact record ended two integrations, but marketing contacts pricing climbs as your database grows.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months6 found this helpful

Ruth Kowalski

Sole trader · 11-50 employees · Accounting

United Kingdom
4.0

9 Aug 2025

The free tier is genuinely great

Having marketing and sales on one contact record ended two integrations, and HubSpot Academy meant we onboarded ourselves for free. It is more platform than a small sales team needs, but we live with it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 2+ years6 found this helpful

Adam Halliwell

Sole trader · 1-10 employees · Veterinary

United Kingdom
4.0

9 Aug 2025

One platform for sales and marketing

HubSpot Academy meant we onboarded ourselves for free. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
3.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years38 found this helpful

Priya Middleton

Office manager · 1-10 employees · Professional services

United Kingdom
5.0

5 Aug 2025

Watch the jump to paid

HubSpot Academy meant we onboarded ourselves for free, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months17 found this helpful

Mark Adeyemi

Group financial controller · 1000+ employees · Engineering

United Kingdom
2.0

2 Aug 2025

One platform for sales and marketing

Marketing contacts pricing climbs as your database grows, and the cost crept up exactly as we became dependent on it. The team adopted it without any training, which never happens, which is about the only positive.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 1-2 years15 found this helpful

Christopher Osei

Office manager · 1-10 employees · Professional services

United Kingdom
5.0

31 Jul 2025

Grew with us from free

The app marketplace connected to everything we already run, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months22 found this helpful

Nicola Nowak

Sole trader · 1-10 employees · Recruitment

United Kingdom
5.0

29 Jul 2025

Grew with us from free

HubSpot Academy meant we onboarded ourselves for free, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months37 found this helpful

Michael Okonkwo

Bookkeeper · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
5.0

25 Jul 2025

Adopted with zero training

The app marketplace connected to everything we already run, and email tracking and sequences saved our reps real time. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months24 found this helpful

Adam Patel

Management accountant · 51-200 employees · Logistics and transport

United Kingdom
5.0

23 Jul 2025

Adopted with zero training

Having marketing and sales on one contact record ended two integrations. The app marketplace connected to everything we already run.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months