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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Ruth Colquhoun

Financial controller · 51-200 employees · Hospitality

United Kingdom
4.0

17 Nov 2025

Powerful once you commit

Email tracking and sequences saved our reps real time. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years17 found this helpful

Freya Stroud

Operations manager · 51-200 employees · Retail

United Kingdom
5.0

15 Nov 2025

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free, and email tracking and sequences saved our reps real time. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months28 found this helpful

Louise Nasir

Payroll manager · 51-200 employees · Marketing and advertising

United Kingdom
1.0

14 Nov 2025

Watch the jump to paid

It is more platform than a small sales team needs. The cost crept up exactly as we became dependent on it. Looking at alternatives.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 1-2 years32 found this helpful

Helen Iqbal

Owner · 11-50 employees · Healthcare

United Kingdom
4.0

8 Nov 2025

Adopted with zero training

The app marketplace connected to everything we already run. Only real gripe is that it is more platform than a small sales team needs.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 2+ years34 found this helpful

Rebecca Lockhart

Sole trader · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom
5.0

8 Nov 2025

One platform for sales and marketing

Email tracking and sequences saved our reps real time. The free tier got our whole sales team off spreadsheets at no cost.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months5 found this helpful

Kevin Wexford

HR director · 1000+ employees · Logistics and transport

United Kingdom
4.0

8 Nov 2025

Watch the jump to paid

HubSpot Academy meant we onboarded ourselves for free. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years5 found this helpful

Christopher Adeyemi

Sole trader · 1-10 employees · Professional services

United Kingdom
5.0

7 Nov 2025

One platform for sales and marketing

Having marketing and sales on one contact record ended two integrations. HubSpot Academy meant we onboarded ourselves for free.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months4 found this helpful

Hannah Whitfield

Payroll manager · 51-200 employees · Retail

United Kingdom
2.0

6 Nov 2025

Grew with us from free

The jump from free to paid is steep once you need automation, and the cost crept up exactly as we became dependent on it. Email tracking and sequences saved our reps real time, which is about the only positive.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
1.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for 1-2 years27 found this helpful

Neil Stroud

Founder · 11-50 employees · Charity and non-profit

United Kingdom
4.0

27 Oct 2025

Grew with us from free

Email tracking and sequences saved our reps real time. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

Email tracking and sequences saved our reps real time.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months11 found this helpful

Gareth Wexford

Sole trader · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom
5.0

25 Oct 2025

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free. The team adopted it without any training, which never happens.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months39 found this helpful