HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Eleanor Stroud

Company secretary · 51-200 employees · Recruitment

United Kingdom

5.0

4 Feb 2026

The free tier is genuinely great

The team adopted it without any training, which never happens, and email tracking and sequences saved our reps real time. No complaints so far.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years5 found this helpful

Rachel Corrigan

Practice manager · 1-10 employees · Recruitment

United Kingdom

5.0

15 Jan 2026

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years25 found this helpful

Jodie Baptiste

Head of finance · 501-1000 employees · Food and beverage

United Kingdom

5.0

10 Jan 2026

Adopted with zero training

The free tier got our whole sales team off spreadsheets at no cost, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years22 found this helpful

Charlotte Dunmore

Payroll manager · 51-200 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

5.0

4 Jan 2026

The free tier is genuinely great

Having marketing and sales on one contact record ended two integrations, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months18 found this helpful

Peter Ellery

Operations manager · 51-200 employees · Property and lettings

United Kingdom

2.0

31 Dec 2025

The free tier is genuinely great

The jump from free to paid is steep once you need automation, and the cost crept up exactly as we became dependent on it. Having marketing and sales on one contact record ended two integrations, which is about the only positive.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years

Nicola Sandhu

Payroll manager · 51-200 employees · Accounting

LinkedIn verifiedUnited Kingdom

4.0

28 Dec 2025

Watch the jump to paid

The team adopted it without any training, which never happens, and email tracking and sequences saved our reps real time. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years6 found this helpful

Peter Begum

Finance director · 1000+ employees · Charity and non-profit

United Kingdom

2.0

27 Dec 2025

One platform for sales and marketing

The cost crept up exactly as we became dependent on it, and it is more platform than a small sales team needs. The free tier got our whole sales team off spreadsheets at no cost, which is about the only positive.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 6-12 months21 found this helpful

Simon Colquhoun

Director · 11-50 employees · Recruitment

United Kingdom

1.0

25 Dec 2025

Grew with us from free

Marketing contacts pricing climbs as your database grows. The cost crept up exactly as we became dependent on it. Looking at alternatives.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 2.0
Value for money: 2.0
Customer service: 1.0
Functionality: 1.0

Used for Less than 6 months2 found this helpful

Kevin Sinclair

Bookkeeper · 1-10 employees · Engineering

United Kingdom

4.0

20 Dec 2025

Watch the jump to paid

The free tier got our whole sales team off spreadsheets at no cost, and the app marketplace connected to everything we already run. It is more platform than a small sales team needs, but we live with it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months8 found this helpful

Fiona Devlin

Office manager · 11-50 employees · Manufacturing

United Kingdom

4.0

17 Dec 2025

One platform for sales and marketing

Email tracking and sequences saved our reps real time. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years16 found this helpful