HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Michael Iqbal

Director · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

4.0

26 Mar 2026

One platform for sales and marketing

The app marketplace connected to everything we already run. Only real gripe is that it is more platform than a small sales team needs.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 5.0

Used for 2+ years31 found this helpful

Olivia Nasir

Founder · 1-10 employees · Logistics and transport

United Kingdom

4.0

18 Mar 2026

Grew with us from free

The app marketplace connected to everything we already run, and the free tier got our whole sales team off spreadsheets at no cost. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months38 found this helpful

Craig Nowak

Management accountant · 201-500 employees · Healthcare

United Kingdom

4.0

12 Mar 2026

The free tier is genuinely great

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years36 found this helpful

Amy Sandhu

Finance business partner · 501-1000 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

11 Mar 2026

Adopted with zero training

The free tier got our whole sales team off spreadsheets at no cost. Having marketing and sales on one contact record ended two integrations.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years10 found this helpful

Christopher Cavendish

Practice manager · 1-10 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

5.0

20 Feb 2026

One platform for sales and marketing

Email tracking and sequences saved our reps real time, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years24 found this helpful

Mark Marsden

Financial controller · 201-500 employees · Recruitment

United Kingdom

4.0

14 Feb 2026

The free tier is genuinely great

The team adopted it without any training, which never happens, and the app marketplace connected to everything we already run. It is more platform than a small sales team needs, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years18 found this helpful

Zoe Stroud

Owner · 11-50 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

14 Feb 2026

One platform for sales and marketing

The app marketplace connected to everything we already run. The team adopted it without any training, which never happens.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Bethany Bramley

HR manager · 51-200 employees · Recruitment

United Kingdom

1.0

14 Feb 2026

Powerful once you commit

Marketing contacts pricing climbs as your database grows. It is more platform than a small sales team needs. Looking at alternatives.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for Less than 6 months32 found this helpful

Aisha Rhodes

Sole trader · 1-10 employees · Logistics and transport

United Kingdom

5.0

11 Feb 2026

Adopted with zero training

Email tracking and sequences saved our reps real time, and the team adopted it without any training, which never happens. No complaints so far.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months9 found this helpful

Amy Kaur

Payroll manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom

4.0

8 Feb 2026

Grew with us from free

The app marketplace connected to everything we already run, and the team adopted it without any training, which never happens. It is more platform than a small sales team needs, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months25 found this helpful