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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Aisha Okonkwo

Group financial controller · 1000+ employees · Wholesale

United Kingdom
5.0

5 May 2026

One platform for sales and marketing

HubSpot Academy meant we onboarded ourselves for free. The app marketplace connected to everything we already run.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years38 found this helpful

Owen Cavendish

Office manager · 1-10 employees · Legal services

United Kingdom
5.0

30 Apr 2026

Watch the jump to paid

The app marketplace connected to everything we already run. The team adopted it without any training, which never happens.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months28 found this helpful

Martin Dunmore

Office manager · 1-10 employees · Accounting

United Kingdom
1.0

29 Apr 2026

Grew with us from free

The jump from free to paid is steep once you need automation. It is more platform than a small sales team needs. Looking at alternatives.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
2.0
Value for money
1.0
Customer service
2.0
Functionality
1.0
Used for 6-12 months16 found this helpful

Bethany Patel

Founder · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom
4.0

29 Apr 2026

Powerful once you commit

The app marketplace connected to everything we already run. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years21 found this helpful

Ruth Dunmore

Office manager · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom
5.0

28 Apr 2026

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost, and the app marketplace connected to everything we already run. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years37 found this helpful

Sarah Mackenzie

Head of finance · 501-1000 employees · Recruitment

United Kingdom
4.0

26 Apr 2026

Grew with us from free

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months8 found this helpful

Kevin Adeyemi

Founder · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
4.0

10 Apr 2026

Watch the jump to paid

Having marketing and sales on one contact record ended two integrations. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months33 found this helpful

Ian Fairbanks

HR manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom
5.0

4 Apr 2026

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost. Email tracking and sequences saved our reps real time.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years17 found this helpful

Neil Wexford

Founder · 11-50 employees · Construction

United Kingdom
5.0

2 Apr 2026

Watch the jump to paid

The free tier got our whole sales team off spreadsheets at no cost. Having marketing and sales on one contact record ended two integrations.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years22 found this helpful

Olivia Lockhart

Operations manager · 201-500 employees · Education

United Kingdom
4.0

2 Apr 2026

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost, and the team adopted it without any training, which never happens. Marketing contacts pricing climbs as your database grows, but we live with it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months21 found this helpful