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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Jodie Halliwell

HR manager · 51-200 employees · Healthcare

United Kingdom
4.0

4 Jun 2026

Powerful once you commit

The app marketplace connected to everything we already run. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 2+ years35 found this helpful

Charlotte Colquhoun

Management accountant · 51-200 employees · Hospitality

United Kingdom
5.0

1 Jun 2026

Grew with us from free

Email tracking and sequences saved our reps real time. The team adopted it without any training, which never happens.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years15 found this helpful

Michael Trelawny

Bookkeeper · 1-10 employees · Engineering

United Kingdom
5.0

30 May 2026

One platform for sales and marketing

Having marketing and sales on one contact record ended two integrations, and email tracking and sequences saved our reps real time. No complaints so far.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years36 found this helpful

Gareth Lockhart

Owner · 1-10 employees · Food and beverage

United Kingdom
5.0

30 May 2026

One platform for sales and marketing

The app marketplace connected to everything we already run, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years36 found this helpful

Katie Patel

Founder · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom
5.0

27 May 2026

Watch the jump to paid

Having marketing and sales on one contact record ended two integrations, and the team adopted it without any training, which never happens. No complaints so far.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years29 found this helpful

Daniel Rhodes

Founder · 11-50 employees · Retail

United Kingdom
5.0

25 May 2026

Watch the jump to paid

HubSpot Academy meant we onboarded ourselves for free, and email tracking and sequences saved our reps real time. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months32 found this helpful

Claire Rhodes

Practice manager · 1-10 employees · Manufacturing

United Kingdom
3.0

16 May 2026

Adopted with zero training

Mixed. The app marketplace connected to everything we already run, but marketing contacts pricing climbs as your database grows.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 2+ years27 found this helpful

Bethany Pemberton

HR manager · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
5.0

12 May 2026

Powerful once you commit

The app marketplace connected to everything we already run, and the team adopted it without any training, which never happens. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months18 found this helpful

James Ferreira

Company secretary · 51-200 employees · Accounting

LinkedIn verifiedUnited Kingdom
4.0

12 May 2026

The free tier is genuinely great

The app marketplace connected to everything we already run. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years4 found this helpful

Aisha Whitfield

HR director · 1000+ employees · Fitness and leisure

United Kingdom
5.0

5 May 2026

Powerful once you commit

Having marketing and sales on one contact record ended two integrations. The team adopted it without any training, which never happens.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years5 found this helpful