Email tracking and sequences saved our reps real time, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.
Pros
Email tracking and sequences saved our reps real time.
Cons
The jump from free to paid is steep once you need automation.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years22 found this helpful
A
Andrew Cavendish
Owner · 1-10 employees · Hospitality
United Kingdom
5.0
26 Jun 2026
The free tier is genuinely great
The free tier got our whole sales team off spreadsheets at no cost, and email tracking and sequences saved our reps real time. No complaints so far.
Pros
The free tier got our whole sales team off spreadsheets at no cost.
Cons
The cost crept up exactly as we became dependent on it.
Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years18 found this helpful
K
Katie Dunmore
Owner · 11-50 employees · Logistics and transport
United Kingdom
3.0
23 Jun 2026
Watch the jump to paid
HubSpot Academy meant we onboarded ourselves for free. That said, marketing contacts pricing climbs as your database grows and the jump from free to paid is steep once you need automation.
Pros
HubSpot Academy meant we onboarded ourselves for free.
Cons
Marketing contacts pricing climbs as your database grows.
Ease of use
2.0
Value for money
3.0
Customer service
2.0
Functionality
3.0
Used for 1-2 years34 found this helpful
M
Mark Pemberton
Director · 11-50 employees · Wholesale
United Kingdom
4.0
19 Jun 2026
Grew with us from free
Email tracking and sequences saved our reps real time. Only real gripe is that marketing contacts pricing climbs as your database grows.
Pros
Email tracking and sequences saved our reps real time.
Cons
Marketing contacts pricing climbs as your database grows.
Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 2+ years32 found this helpful
H
Helen Ashworth
Financial controller · 51-200 employees · Charity and non-profit
United Kingdom
4.0
16 Jun 2026
Grew with us from free
The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that marketing contacts pricing climbs as your database grows.
Pros
The free tier got our whole sales team off spreadsheets at no cost.
Cons
Marketing contacts pricing climbs as your database grows.
Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months12 found this helpful
Z
Zoe Quinn
Sole trader · 1-10 employees · Wholesale
United Kingdom
4.0
13 Jun 2026
Adopted with zero training
The app marketplace connected to everything we already run, and email tracking and sequences saved our reps real time. The jump from free to paid is steep once you need automation, but we live with it.
Pros
The app marketplace connected to everything we already run.
Cons
The jump from free to paid is steep once you need automation.
Ease of use
3.0
Value for money
5.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years12 found this helpful
P
Peter Colquhoun
Head of payroll · 1000+ employees · Veterinary
United Kingdom
5.0
12 Jun 2026
Watch the jump to paid
The free tier got our whole sales team off spreadsheets at no cost, and the team adopted it without any training, which never happens. No complaints so far.
Pros
The free tier got our whole sales team off spreadsheets at no cost.
Cons
The jump from free to paid is steep once you need automation.
Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months11 found this helpful
K
Kevin Thornley
Operations manager · 51-200 employees · Property and lettings
LinkedIn verifiedUnited Kingdom
4.0
9 Jun 2026
Grew with us from free
HubSpot Academy meant we onboarded ourselves for free, and having marketing and sales on one contact record ended two integrations. It is more platform than a small sales team needs, but we live with it.
Pros
HubSpot Academy meant we onboarded ourselves for free.
Cons
It is more platform than a small sales team needs.
Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months19 found this helpful
S
Sarah Dunmore
Founder · 1-10 employees · IT services
LinkedIn verifiedUnited Kingdom
3.0
7 Jun 2026
Grew with us from free
The team adopted it without any training, which never happens. That said, marketing contacts pricing climbs as your database grows and the jump from free to paid is steep once you need automation.
Pros
The team adopted it without any training, which never happens.
Cons
Marketing contacts pricing climbs as your database grows.
