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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Neil Lockhart

Financial controller · 51-200 employees · Recruitment

United Kingdom
4.0

26 Apr 2024

Watch the jump to paid

HubSpot Academy meant we onboarded ourselves for free. Only real gripe is that it is more platform than a small sales team needs.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 2+ years12 found this helpful

Mark Quinn

Owner · 1-10 employees · Logistics and transport

United Kingdom
5.0

25 Apr 2024

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost, and the app marketplace connected to everything we already run. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years26 found this helpful

Michael Colquhoun

Company secretary · 51-200 employees · Recruitment

United Kingdom
2.0

19 Apr 2024

Grew with us from free

Marketing contacts pricing climbs as your database grows, and the cost crept up exactly as we became dependent on it. HubSpot Academy meant we onboarded ourselves for free, which is about the only positive.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
1.0
Value for money
2.0
Customer service
3.0
Functionality
1.0
Used for Less than 6 months20 found this helpful

Claire Baptiste

Finance manager · 51-200 employees · Wholesale

LinkedIn verifiedUnited Kingdom
5.0

17 Apr 2024

One platform for sales and marketing

The team adopted it without any training, which never happens. Having marketing and sales on one contact record ended two integrations.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years4 found this helpful

Gareth Osei

Finance manager · 51-200 employees · Wholesale

United Kingdom
3.0

13 Apr 2024

Powerful once you commit

Mixed. The free tier got our whole sales team off spreadsheets at no cost, but it is more platform than a small sales team needs.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
4.0
Used for 2+ years20 found this helpful

Owen Mackenzie

Sole trader · 11-50 employees · Healthcare

United Kingdom
5.0

13 Apr 2024

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free. Having marketing and sales on one contact record ended two integrations.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years29 found this helpful

Owen Marsden

Head of payroll · 1000+ employees · Veterinary

LinkedIn verifiedUnited Kingdom
4.0

11 Apr 2024

Adopted with zero training

The team adopted it without any training, which never happens, and the free tier got our whole sales team off spreadsheets at no cost. It is more platform than a small sales team needs, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months19 found this helpful

Nicola Marsden

Office manager · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom
5.0

7 Apr 2024

The free tier is genuinely great

The app marketplace connected to everything we already run, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years30 found this helpful

Rebecca Devlin

Payroll manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom
3.0

1 Apr 2024

Adopted with zero training

Mixed. HubSpot Academy meant we onboarded ourselves for free, but marketing contacts pricing climbs as your database grows.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for Less than 6 months24 found this helpful

Ruth Wexford

Management accountant · 51-200 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
5.0

30 Mar 2024

The free tier is genuinely great

The app marketplace connected to everything we already run. Email tracking and sequences saved our reps real time.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months30 found this helpful