HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Sarah Iqbal

Director · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom

4.0

5 Jun 2024

Powerful once you commit

The app marketplace connected to everything we already run. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months39 found this helpful

Martin Rhodes

HR manager · 51-200 employees · Property and lettings

United Kingdom

4.0

3 Jun 2024

Grew with us from free

Having marketing and sales on one contact record ended two integrations. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 3.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months22 found this helpful

Nicola Bramley

Sole trader · 11-50 employees · Engineering

United Kingdom

2.0

30 May 2024

The free tier is genuinely great

It is more platform than a small sales team needs, and the jump from free to paid is steep once you need automation. The team adopted it without any training, which never happens, which is about the only positive.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use: 1.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 6-12 months26 found this helpful

Craig Baptiste

Group financial controller · 1000+ employees · Charity and non-profit

United Kingdom

3.0

29 May 2024

One platform for sales and marketing

Mixed. HubSpot Academy meant we onboarded ourselves for free, but it is more platform than a small sales team needs.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 2.0

Used for Less than 6 months32 found this helpful

Andrew Trelawny

Owner · 1-10 employees · IT services

United Kingdom

4.0

24 May 2024

Watch the jump to paid

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months31 found this helpful

James Kaur

Owner · 1-10 employees · Hospitality

United Kingdom

5.0

21 May 2024

Grew with us from free

The team adopted it without any training, which never happens. The app marketplace connected to everything we already run.

Pros

The team adopted it without any training, which never happens.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months17 found this helpful

Mark Devlin

Founder · 1-10 employees · Manufacturing

United Kingdom

4.0

20 May 2024

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free, and having marketing and sales on one contact record ended two integrations. It is more platform than a small sales team needs, but we live with it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use: 3.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months2 found this helpful

Thomas Hargreaves

Management accountant · 51-200 employees · Legal services

United Kingdom

3.0

14 May 2024

One platform for sales and marketing

Mixed. Having marketing and sales on one contact record ended two integrations, but the jump from free to paid is steep once you need automation.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 2.0
Value for money: 4.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months4 found this helpful

Priya Begum

Sole trader · 1-10 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

8 May 2024

The free tier is genuinely great

The free tier got our whole sales team off spreadsheets at no cost, and the team adopted it without any training, which never happens. It is more platform than a small sales team needs, but we live with it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months19 found this helpful

Paul Corrigan

Sole trader · 11-50 employees · Healthcare

United Kingdom

4.0

26 Apr 2024

The free tier is genuinely great

Email tracking and sequences saved our reps real time. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months10 found this helpful