Skip to content
HubSpot CRM logo

HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

Filter reviews

Verified reviews for HubSpot CRM

242 reviews matching your filters

Zoe Nasir

Sole trader · 1-10 employees · Education

United Kingdom
3.0

5 Jul 2024

The free tier is genuinely great

Mixed. HubSpot Academy meant we onboarded ourselves for free, but marketing contacts pricing climbs as your database grows.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 2+ years15 found this helpful

Amy Wexford

Director · 1-10 employees · Fitness and leisure

United Kingdom
5.0

4 Jul 2024

The free tier is genuinely great

Email tracking and sequences saved our reps real time. HubSpot Academy meant we onboarded ourselves for free.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months27 found this helpful

Rebecca Osei

Practice manager · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom
4.0

2 Jul 2024

Watch the jump to paid

The team adopted it without any training, which never happens. Only real gripe is that it is more platform than a small sales team needs.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years20 found this helpful

Peter Bramley

Operations manager · 51-200 employees · Professional services

LinkedIn verifiedUnited Kingdom
4.0

1 Jul 2024

Adopted with zero training

Email tracking and sequences saved our reps real time, and HubSpot Academy meant we onboarded ourselves for free. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

Email tracking and sequences saved our reps real time.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years37 found this helpful

Megan Nowak

Finance manager · 201-500 employees · Legal services

United Kingdom
3.0

30 Jun 2024

Powerful once you commit

Having marketing and sales on one contact record ended two integrations. That said, the cost crept up exactly as we became dependent on it and the jump from free to paid is steep once you need automation.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months27 found this helpful

Stephen Bramley

Systems accountant · 501-1000 employees · Manufacturing

United Kingdom
4.0

23 Jun 2024

Powerful once you commit

The team adopted it without any training, which never happens, and having marketing and sales on one contact record ended two integrations. It is more platform than a small sales team needs, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months19 found this helpful

Adam Dunmore

Office manager · 1-10 employees · Charity and non-profit

United Kingdom
5.0

21 Jun 2024

Adopted with zero training

The free tier got our whole sales team off spreadsheets at no cost. Email tracking and sequences saved our reps real time.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months30 found this helpful

Claire Ashworth

Sole trader · 1-10 employees · Manufacturing

United Kingdom
4.0

16 Jun 2024

The free tier is genuinely great

Email tracking and sequences saved our reps real time, and the app marketplace connected to everything we already run. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

Email tracking and sequences saved our reps real time.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months15 found this helpful

Adam Thornley

HR manager · 51-200 employees · Professional services

LinkedIn verifiedUnited Kingdom
4.0

14 Jun 2024

Grew with us from free

HubSpot Academy meant we onboarded ourselves for free, and the app marketplace connected to everything we already run. Marketing contacts pricing climbs as your database grows, but we live with it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years11 found this helpful

Neil Radcliffe

Finance manager · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
5.0

9 Jun 2024

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months22 found this helpful