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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Priya Begum

Director · 1-10 employees · Wholesale

United Kingdom
5.0

11 Sep 2024

One platform for sales and marketing

The team adopted it without any training, which never happens. The app marketplace connected to everything we already run.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months6 found this helpful

Katie Marsden

Management accountant · 51-200 employees · Manufacturing

United Kingdom
5.0

8 Sep 2024

Powerful once you commit

HubSpot Academy meant we onboarded ourselves for free. The free tier got our whole sales team off spreadsheets at no cost.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months6 found this helpful

Zoe Pemberton

Office manager · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom
3.0

6 Sep 2024

Watch the jump to paid

The app marketplace connected to everything we already run. That said, the cost crept up exactly as we became dependent on it and the jump from free to paid is steep once you need automation.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
2.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years35 found this helpful

Katie Cavendish

Office manager · 11-50 employees · Logistics and transport

United Kingdom
5.0

19 Aug 2024

Watch the jump to paid

Email tracking and sequences saved our reps real time. Having marketing and sales on one contact record ended two integrations.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months35 found this helpful

Priya Baptiste

HR manager · 201-500 employees · Retail

United Kingdom
4.0

16 Aug 2024

The free tier is genuinely great

The team adopted it without any training, which never happens. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months4 found this helpful

Eleanor Radcliffe

Founder · 1-10 employees · Retail

United Kingdom
4.0

12 Aug 2024

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost, and HubSpot Academy meant we onboarded ourselves for free. Marketing contacts pricing climbs as your database grows, but we live with it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 2+ years21 found this helpful

Laura Bhatti

Founder · 11-50 employees · Education

United Kingdom
1.0

30 Jul 2024

The free tier is genuinely great

The cost crept up exactly as we became dependent on it. The jump from free to paid is steep once you need automation. Looking at alternatives.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
2.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 6-12 months2 found this helpful

Neil Lockhart

Founder · 1-10 employees · Engineering

United Kingdom
4.0

20 Jul 2024

One platform for sales and marketing

The team adopted it without any training, which never happens. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
5.0
Value for money
3.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years26 found this helpful

Simon Bhatti

Head of finance · 1000+ employees · Fitness and leisure

United Kingdom
4.0

17 Jul 2024

Powerful once you commit

Email tracking and sequences saved our reps real time, and having marketing and sales on one contact record ended two integrations. The jump from free to paid is steep once you need automation, but we live with it.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
4.0
Used for 2+ years31 found this helpful

James Kaur

Director · 11-50 employees · Food and beverage

United Kingdom
3.0

10 Jul 2024

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost. That said, marketing contacts pricing climbs as your database grows and it is more platform than a small sales team needs.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months17 found this helpful