HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

Visit website

Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for HubSpot CRM

242 reviews matching your filters

James Holloway

Finance manager · 201-500 employees · Construction

LinkedIn verifiedUnited Kingdom

4.0

4 Nov 2024

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years27 found this helpful

Michael Adeyemi

Payroll manager · 51-200 employees · IT services

United Kingdom

3.0

31 Oct 2024

Watch the jump to paid

Mixed. HubSpot Academy meant we onboarded ourselves for free, but the cost crept up exactly as we became dependent on it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years30 found this helpful

Mohammed Corrigan

Management accountant · 201-500 employees · Legal services

United Kingdom

5.0

27 Oct 2024

Powerful once you commit

The team adopted it without any training, which never happens. Email tracking and sequences saved our reps real time.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years12 found this helpful

Robert Pemberton

Director · 1-10 employees · Accounting

United Kingdom

4.0

19 Oct 2024

Adopted with zero training

The app marketplace connected to everything we already run, and having marketing and sales on one contact record ended two integrations. Marketing contacts pricing climbs as your database grows, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months4 found this helpful

Helen Fairbanks

Sole trader · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

3.0

19 Oct 2024

Grew with us from free

Mixed. The free tier got our whole sales team off spreadsheets at no cost, but the cost crept up exactly as we became dependent on it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 2.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years15 found this helpful

Hannah Ainsley

Practice manager · 1-10 employees · Manufacturing

United Kingdom

4.0

17 Oct 2024

The free tier is genuinely great

Having marketing and sales on one contact record ended two integrations, and the free tier got our whole sales team off spreadsheets at no cost. Marketing contacts pricing climbs as your database grows, but we live with it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months2 found this helpful

Callum Kowalski

Sole trader · 11-50 employees · Engineering

United Kingdom

5.0

16 Oct 2024

Adopted with zero training

Email tracking and sequences saved our reps real time. The free tier got our whole sales team off spreadsheets at no cost.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months6 found this helpful

Sarah Marsden

Founder · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

4.0

10 Oct 2024

Watch the jump to paid

The app marketplace connected to everything we already run, and the team adopted it without any training, which never happens. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months8 found this helpful

Priya Iqbal

Founder · 1-10 employees · Food and beverage

United Kingdom

5.0

17 Sep 2024

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost. The team adopted it without any training, which never happens.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years12 found this helpful

Priya Lockhart

Financial controller · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

3.0

12 Sep 2024

The free tier is genuinely great

Mixed. The team adopted it without any training, which never happens, but marketing contacts pricing climbs as your database grows.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months18 found this helpful