HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Bethany Whitfield

Owner · 1-10 employees · Fitness and leisure

United Kingdom

3.0

30 Nov 2024

Watch the jump to paid

Mixed. The free tier got our whole sales team off spreadsheets at no cost, but the jump from free to paid is steep once you need automation.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months7 found this helpful

Katie Thornley

Director · 11-50 employees · Recruitment

United Kingdom

4.0

28 Nov 2024

Powerful once you commit

The team adopted it without any training, which never happens, and the app marketplace connected to everything we already run. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months29 found this helpful

Aisha Nasir

Financial controller · 51-200 employees · Marketing and advertising

United Kingdom

5.0

27 Nov 2024

Grew with us from free

Email tracking and sequences saved our reps real time, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Zoe Hargreaves

Bookkeeper · 1-10 employees · Wholesale

United Kingdom

5.0

27 Nov 2024

One platform for sales and marketing

Email tracking and sequences saved our reps real time. The team adopted it without any training, which never happens.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months27 found this helpful

Rebecca Rhodes

Sole trader · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

25 Nov 2024

The free tier is genuinely great

Having marketing and sales on one contact record ended two integrations, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months39 found this helpful

Amy Bramley

Founder · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

20 Nov 2024

Adopted with zero training

The app marketplace connected to everything we already run, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years32 found this helpful

Amy Middleton

Payroll manager · 201-500 employees · Wholesale

United Kingdom

5.0

18 Nov 2024

The free tier is genuinely great

The app marketplace connected to everything we already run, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months7 found this helpful

Fiona Bhatti

Finance business partner · 501-1000 employees · Retail

United Kingdom

4.0

8 Nov 2024

One platform for sales and marketing

HubSpot Academy meant we onboarded ourselves for free. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years34 found this helpful

Craig Ainsley

Financial controller · 201-500 employees · Engineering

United Kingdom

5.0

7 Nov 2024

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years32 found this helpful

Freya Nowak

Owner · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

4 Nov 2024

The free tier is genuinely great

HubSpot Academy meant we onboarded ourselves for free. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 3.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years8 found this helpful