HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

Visit website

Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for HubSpot CRM

242 reviews matching your filters

Martin Ashworth

Director · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

3.0

24 Dec 2024

The free tier is genuinely great

Having marketing and sales on one contact record ended two integrations. That said, the jump from free to paid is steep once you need automation and it is more platform than a small sales team needs.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years36 found this helpful

Mark Devlin

Company secretary · 51-200 employees · IT services

United Kingdom

5.0

14 Dec 2024

Powerful once you commit

The app marketplace connected to everything we already run, and the team adopted it without any training, which never happens. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years6 found this helpful

Gareth Corrigan

Director · 11-50 employees · Healthcare

United Kingdom

4.0

8 Dec 2024

Adopted with zero training

Having marketing and sales on one contact record ended two integrations, and HubSpot Academy meant we onboarded ourselves for free. The jump from free to paid is steep once you need automation, but we live with it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months23 found this helpful

Rebecca Bramley

Finance manager · 51-200 employees · Legal services

United Kingdom

3.0

8 Dec 2024

Grew with us from free

Mixed. The app marketplace connected to everything we already run, but marketing contacts pricing climbs as your database grows.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years14 found this helpful

Laura Vaughan

Management accountant · 201-500 employees · Logistics and transport

United Kingdom

2.0

6 Dec 2024

Watch the jump to paid

It is more platform than a small sales team needs, and the jump from free to paid is steep once you need automation. The team adopted it without any training, which never happens, which is about the only positive.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 1.0

Used for Less than 6 months8 found this helpful

Sophie Vaughan

HR director · 501-1000 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

2 Dec 2024

Grew with us from free

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that it is more platform than a small sales team needs.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years15 found this helpful

Zoe Kaur

Practice manager · 1-10 employees · Hospitality

United Kingdom

3.0

1 Dec 2024

Grew with us from free

Mixed. The free tier got our whole sales team off spreadsheets at no cost, but marketing contacts pricing climbs as your database grows.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 3.0
Value for money: 2.0
Customer service: 4.0
Functionality: 2.0

Used for 6-12 months13 found this helpful

Eleanor Trelawny

Bookkeeper · 11-50 employees · Fitness and leisure

United Kingdom

4.0

30 Nov 2024

The free tier is genuinely great

The app marketplace connected to everything we already run, and email tracking and sequences saved our reps real time. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months8 found this helpful

Sarah Thornley

Company secretary · 51-200 employees · Engineering

United Kingdom

2.0

30 Nov 2024

Adopted with zero training

The cost crept up exactly as we became dependent on it, and the jump from free to paid is steep once you need automation. The app marketplace connected to everything we already run, which is about the only positive.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 1.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 6-12 months20 found this helpful

Callum Colquhoun

Sole trader · 11-50 employees · IT services

United Kingdom

5.0

30 Nov 2024

The free tier is genuinely great

HubSpot Academy meant we onboarded ourselves for free. Having marketing and sales on one contact record ended two integrations.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years32 found this helpful