HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Laura Kowalski

Office manager · 11-50 employees · Fitness and leisure

United Kingdom

4.0

1 Feb 2025

Grew with us from free

HubSpot Academy meant we onboarded ourselves for free, and the free tier got our whole sales team off spreadsheets at no cost. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years4 found this helpful

Sophie Patel

Practice manager · 11-50 employees · Marketing and advertising

United Kingdom

4.0

28 Jan 2025

Adopted with zero training

The app marketplace connected to everything we already run. Only real gripe is that it is more platform than a small sales team needs.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months23 found this helpful

Ian Mackenzie

Finance manager · 201-500 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

28 Jan 2025

Adopted with zero training

The free tier got our whole sales team off spreadsheets at no cost, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months36 found this helpful

Nicola Colquhoun

Sole trader · 11-50 employees · Education

United Kingdom

5.0

11 Jan 2025

Watch the jump to paid

The team adopted it without any training, which never happens, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

The team adopted it without any training, which never happens.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months12 found this helpful

Nicola Trelawny

Practice manager · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

8 Jan 2025

Adopted with zero training

The free tier got our whole sales team off spreadsheets at no cost, and having marketing and sales on one contact record ended two integrations. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years7 found this helpful

Paul Cavendish

Owner · 11-50 employees · Accounting

United Kingdom

4.0

7 Jan 2025

Grew with us from free

The app marketplace connected to everything we already run, and the team adopted it without any training, which never happens. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months38 found this helpful

Alan Patel

Office manager · 1-10 employees · Property and lettings

United Kingdom

4.0

7 Jan 2025

One platform for sales and marketing

Email tracking and sequences saved our reps real time, and the free tier got our whole sales team off spreadsheets at no cost. The jump from free to paid is steep once you need automation, but we live with it.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years27 found this helpful

Amy Baptiste

Management accountant · 51-200 employees · Manufacturing

United Kingdom

3.0

31 Dec 2024

Powerful once you commit

The app marketplace connected to everything we already run. That said, marketing contacts pricing climbs as your database grows and the jump from free to paid is steep once you need automation.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 3.0
Value for money: 2.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years11 found this helpful

Craig Trelawny

HR manager · 201-500 employees · Charity and non-profit

United Kingdom

4.0

30 Dec 2024

Grew with us from free

The app marketplace connected to everything we already run, and the team adopted it without any training, which never happens. It is more platform than a small sales team needs, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months32 found this helpful

Zoe Rhodes

Director · 11-50 employees · Fitness and leisure

United Kingdom

4.0

24 Dec 2024

The free tier is genuinely great

The app marketplace connected to everything we already run. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months25 found this helpful