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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Kevin Ellery

Owner · 1-10 employees · Hospitality

United Kingdom
5.0

9 Mar 2025

Powerful once you commit

The team adopted it without any training, which never happens. The app marketplace connected to everything we already run.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months4 found this helpful

Laura Holloway

Financial controller · 51-200 employees · Education

United Kingdom
5.0

8 Mar 2025

Adopted with zero training

Having marketing and sales on one contact record ended two integrations. The free tier got our whole sales team off spreadsheets at no cost.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months32 found this helpful

Paul Bhatti

Management accountant · 51-200 employees · Manufacturing

LinkedIn verifiedUnited Kingdom
4.0

5 Mar 2025

Powerful once you commit

The team adopted it without any training, which never happens. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years20 found this helpful

Laura Wexford

Office manager · 11-50 employees · Engineering

United Kingdom
4.0

5 Mar 2025

One platform for sales and marketing

The app marketplace connected to everything we already run, and the free tier got our whole sales team off spreadsheets at no cost. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years1 found this helpful

Nicola Sandhu

HR manager · 51-200 employees · Marketing and advertising

United Kingdom
5.0

4 Mar 2025

One platform for sales and marketing

HubSpot Academy meant we onboarded ourselves for free. The free tier got our whole sales team off spreadsheets at no cost.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months24 found this helpful

Neil Kaur

Owner · 1-10 employees · Legal services

United Kingdom
5.0

28 Feb 2025

Grew with us from free

Email tracking and sequences saved our reps real time, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years4 found this helpful

Aisha Bramley

Systems accountant · 501-1000 employees · Fitness and leisure

United Kingdom
4.0

24 Feb 2025

Watch the jump to paid

HubSpot Academy meant we onboarded ourselves for free. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 2+ years8 found this helpful

Fiona Osei

Practice manager · 11-50 employees · Recruitment

United Kingdom
4.0

20 Feb 2025

Powerful once you commit

The app marketplace connected to everything we already run. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for 2+ years6 found this helpful

David Quinn

Bookkeeper · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom
5.0

17 Feb 2025

Watch the jump to paid

The team adopted it without any training, which never happens. Email tracking and sequences saved our reps real time.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months10 found this helpful

Owen Holloway

Financial controller · 201-500 employees · Marketing and advertising

United Kingdom
5.0

3 Feb 2025

One platform for sales and marketing

The team adopted it without any training, which never happens. The app marketplace connected to everything we already run.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years37 found this helpful