HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Aisha Mackenzie

Sole trader · 11-50 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

2.0

12 Apr 2025

The free tier is genuinely great

It is more platform than a small sales team needs, and marketing contacts pricing climbs as your database grows. The free tier got our whole sales team off spreadsheets at no cost, which is about the only positive.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use: 1.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years20 found this helpful

Olivia Kaur

Sole trader · 1-10 employees · Legal services

LinkedIn verifiedUnited Kingdom

4.0

7 Apr 2025

One platform for sales and marketing

HubSpot Academy meant we onboarded ourselves for free, and email tracking and sequences saved our reps real time. It is more platform than a small sales team needs, but we live with it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years11 found this helpful

Fiona Fairbanks

Sole trader · 11-50 employees · Fitness and leisure

United Kingdom

5.0

26 Mar 2025

Grew with us from free

The app marketplace connected to everything we already run. Having marketing and sales on one contact record ended two integrations.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months21 found this helpful

Bethany Adeyemi

Director · 11-50 employees · Hospitality

United Kingdom

5.0

25 Mar 2025

Powerful once you commit

The team adopted it without any training, which never happens. The free tier got our whole sales team off spreadsheets at no cost.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months26 found this helpful

Richard Thornley

Bookkeeper · 11-50 employees · Logistics and transport

United Kingdom

4.0

24 Mar 2025

The free tier is genuinely great

The app marketplace connected to everything we already run. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months37 found this helpful

Charlotte Kowalski

Practice manager · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

5.0

23 Mar 2025

Adopted with zero training

The team adopted it without any training, which never happens, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

The team adopted it without any training, which never happens.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months34 found this helpful

Callum Okonkwo

Practice manager · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

22 Mar 2025

The free tier is genuinely great

The app marketplace connected to everything we already run, and the free tier got our whole sales team off spreadsheets at no cost. The cost crept up exactly as we became dependent on it, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months35 found this helpful

Sarah Sinclair

Payroll manager · 51-200 employees · Retail

United Kingdom

4.0

19 Mar 2025

One platform for sales and marketing

Email tracking and sequences saved our reps real time. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 3.0
Value for money: 5.0
Customer service: 5.0
Functionality: 3.0

Used for 1-2 years9 found this helpful

Mohammed Radcliffe

Systems accountant · 501-1000 employees · Manufacturing

United Kingdom

3.0

16 Mar 2025

Adopted with zero training

The team adopted it without any training, which never happens. That said, the jump from free to paid is steep once you need automation and it is more platform than a small sales team needs.

Pros

The team adopted it without any training, which never happens.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 2.0

Used for 6-12 months18 found this helpful

Owen Bhatti

Payroll manager · 51-200 employees · Recruitment

United Kingdom

5.0

10 Mar 2025

Adopted with zero training

Email tracking and sequences saved our reps real time. Having marketing and sales on one contact record ended two integrations.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months16 found this helpful