HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

David Thornley

Owner · 1-10 employees · Recruitment

United Kingdom

3.0

29 May 2025

Watch the jump to paid

The team adopted it without any training, which never happens. That said, it is more platform than a small sales team needs and the cost crept up exactly as we became dependent on it.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months28 found this helpful

Thomas Trelawny

Company secretary · 51-200 employees · Wholesale

United Kingdom

3.0

24 May 2025

Grew with us from free

The team adopted it without any training, which never happens. That said, marketing contacts pricing climbs as your database grows and it is more platform than a small sales team needs.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months26 found this helpful

Laura Begum

Office manager · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

4.0

16 May 2025

The free tier is genuinely great

Email tracking and sequences saved our reps real time. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years20 found this helpful

Claire Nowak

Sole trader · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

15 May 2025

Adopted with zero training

The team adopted it without any training, which never happens, and email tracking and sequences saved our reps real time. It is more platform than a small sales team needs, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months20 found this helpful

Helen Whitfield

Sole trader · 1-10 employees · Hospitality

United Kingdom

4.0

10 May 2025

The free tier is genuinely great

Having marketing and sales on one contact record ended two integrations, and the free tier got our whole sales team off spreadsheets at no cost. It is more platform than a small sales team needs, but we live with it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

It is more platform than a small sales team needs.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months21 found this helpful

Claire Radcliffe

Founder · 11-50 employees · IT services

United Kingdom

5.0

5 May 2025

One platform for sales and marketing

The free tier got our whole sales team off spreadsheets at no cost, and the app marketplace connected to everything we already run. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years12 found this helpful

Richard Hargreaves

Practice manager · 11-50 employees · Engineering

United Kingdom

1.0

3 May 2025

Grew with us from free

Marketing contacts pricing climbs as your database grows. The jump from free to paid is steep once you need automation. Looking at alternatives.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for Less than 6 months37 found this helpful

Eleanor Stroud

Management accountant · 51-200 employees · Marketing and advertising

United Kingdom

5.0

1 May 2025

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free. The free tier got our whole sales team off spreadsheets at no cost.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months12 found this helpful

Callum Trelawny

Director · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

26 Apr 2025

Watch the jump to paid

Having marketing and sales on one contact record ended two integrations. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 1-2 years35 found this helpful

Fiona Wexford

Practice manager · 1-10 employees · Professional services

United Kingdom

2.0

13 Apr 2025

The free tier is genuinely great

Marketing contacts pricing climbs as your database grows, and the cost crept up exactly as we became dependent on it. The app marketplace connected to everything we already run, which is about the only positive.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 1.0

Used for 2+ years1 found this helpful