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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Aisha Cavendish

Sole trader · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom
4.0

20 Jun 2025

Adopted with zero training

Email tracking and sequences saved our reps real time. Only real gripe is that it is more platform than a small sales team needs.

Pros

Email tracking and sequences saved our reps real time.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years31 found this helpful

James Iqbal

Practice manager · 1-10 employees · Education

United Kingdom
3.0

20 Jun 2025

Watch the jump to paid

Mixed. The free tier got our whole sales team off spreadsheets at no cost, but it is more platform than a small sales team needs.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use
2.0
Value for money
4.0
Customer service
2.0
Functionality
3.0
Used for 1-2 years1 found this helpful

Ruth Patel

Bookkeeper · 11-50 employees · Marketing and advertising

United Kingdom
5.0

17 Jun 2025

Grew with us from free

HubSpot Academy meant we onboarded ourselves for free. Having marketing and sales on one contact record ended two integrations.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years35 found this helpful

Emma Quinn

Founder · 11-50 employees · Legal services

LinkedIn verifiedUnited Kingdom
3.0

14 Jun 2025

Adopted with zero training

Mixed. HubSpot Academy meant we onboarded ourselves for free, but the jump from free to paid is steep once you need automation.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months18 found this helpful

Stephen Corrigan

HR manager · 201-500 employees · Education

LinkedIn verifiedUnited Kingdom
4.0

11 Jun 2025

Watch the jump to paid

Having marketing and sales on one contact record ended two integrations. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 2+ years7 found this helpful

Martin Colquhoun

Office manager · 11-50 employees · Retail

United Kingdom
3.0

11 Jun 2025

Grew with us from free

Mixed. The team adopted it without any training, which never happens, but the cost crept up exactly as we became dependent on it.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
4.0
Used for 6-12 months18 found this helpful

Kevin Sinclair

Owner · 1-10 employees · Accounting

LinkedIn verifiedUnited Kingdom
4.0

3 Jun 2025

Adopted with zero training

The app marketplace connected to everything we already run. Only real gripe is that it is more platform than a small sales team needs.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
5.0
Used for 1-2 years18 found this helpful

Megan Kowalski

Bookkeeper · 11-50 employees · Legal services

United Kingdom
4.0

1 Jun 2025

Watch the jump to paid

The app marketplace connected to everything we already run. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The app marketplace connected to everything we already run.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months12 found this helpful

Sophie Lockhart

Office manager · 1-10 employees · Education

LinkedIn verifiedUnited Kingdom
4.0

1 Jun 2025

Adopted with zero training

Having marketing and sales on one contact record ended two integrations, and email tracking and sequences saved our reps real time. The jump from free to paid is steep once you need automation, but we live with it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months23 found this helpful

Charlotte Ashworth

Sole trader · 11-50 employees · Accounting

United Kingdom
2.0

31 May 2025

Powerful once you commit

The cost crept up exactly as we became dependent on it, and marketing contacts pricing climbs as your database grows. Having marketing and sales on one contact record ended two integrations, which is about the only positive.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
1.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 1-2 years38 found this helpful